Julie Gilman
Minneapolis,MN
Summary
Experienced patient care coordinator, skilled in providing excellent customer service in an eye doctor’s office. Efficiently managed front desk operations, greeted patients, scheduled appointments, and handled inquiries with professionalism.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Eye Care Associates
2022.03 - Current
- At Eye Care Associates as a patient care coordinator, I greet patients as they enter the clinic, schedule new patient appointments, follow-ups, and referral appointments, as well as verifying patient’s health insurance, processing payments, resolving patient issues, organizing faxes, and collaborate effectively with other staff members to ensure smooth clinic operations.
Property Manager/Caretaker
Perennial Management
2020.01 - 2022.03
- At Perennial Management as a property manager, I would find tenants, fill vacancies, handle leasing paperwork, show empty units to potential tenants, schedule vendors to clean and paint empty units, write maintenance orders and work with maintenance workers to follow up on their work as well as communicate with tenants to confirm that the work has been completed, frequently wrote letters to tenants regarding policies, rules, and updates in order to maintain an organized property, and schedule appointment with outside contractors for maintenance work, such as plowing and lawn care
- As a caretaker, I keep the property clean by picking up trash, emptying garbage's, sweeping, and shoveling sidewalks.
Direct Support Professional
Mains'l
2018.06 - 2020.06
- At Mains'l as a direct support professional, I would provide direct care for those with intellectual and developmental disabilities, perform personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and healthcare-related tasks
- I administered medications and documented care and medications given, planned and cooked meals for house guests, and attended classes for continuing education.
Paraprofessional/Preschool Teacher/Monitor
Big Lake Public Schools
2011.09 - 2018.06
- At Big Lake Public Schools as a preschool teacher, I establish and enforced rules of behavior for children in their classroom, provide tools and resources for children to use and explore during learning and play activities, and wrote daily lesson plans
- As a paraprofessional, I assisted teachers in their classrooms, worked one-on-one with students with learning disabilities, wrote progress reports, and communicated with parents/guardians to update them on their children's progress as a student
- As a lunchroom monitor, I swept the floors, cleaned tables, helped children dispose of their food, and clean their lunch trays
- As a playground monitor, I helped children get ready to go outside in the cold weather, would provide warm clothing for children in need, and would maintain a safe environment for the children to play outdoors.
Education
Associate of Applied Science - Dental Assisting
Lakeland Medical and Dental Academy
Minneapolis, MNHigh School Diploma -
Columbia Heights Senior High School
Columbia Heights, MNSkills
- Skilled multi-tasker
- Compassionate client care
- Organization and efficiency
- Appointment confirmation
- Coordination skills
- Proper phone etiquette
- Valid Minnesota driver's license
- Microsoft Office
- First Aid/CPR
- Decision-making
- Leadership
- Computer skills
- Oral and writing communication
- Excellent classroom management
- Effective listening
- Schedule creation and maintenance
- Effectively work with parents
- Training in food handling preparation
- Social skills development
- Conflict resolution techniques
- Time management
- Knowledge of leasing
- Multi-family property management
- Teacher assistance
- Behavior modification
- Safety understanding
- Classroom management
- Behavior redirection
- Wound care
- Medication administration
- Meal preparation
- Listening skills
- Effective planning
- Professional and polished presentation
Timeline
Patient Care Coordinator
Eye Care Associates
2022.03 - Current
Property Manager/Caretaker
Perennial Management
2020.01 - 2022.03
Direct Support Professional
Mains'l
2018.06 - 2020.06
Paraprofessional/Preschool Teacher/Monitor
Big Lake Public Schools
2011.09 - 2018.06
Associate of Applied Science - Dental Assisting
Lakeland Medical and Dental Academy
High School Diploma -
Columbia Heights Senior High School
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