Julie Kovacs
Saint Paul
Summary
Successful, achievement-oriented Executive Assistant with over 10 years of progressive positions requiring knowledge and execution of variety of administrative principles. Exceptional organizational skills for improving operations.
Overview
23
23
years of professional experience
Work History
Branch Office Administrator
Anywhere/Coldwell Banker Realty
12.2018 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support Branch Vice President and boost agent productivity.
- Organized and coordinated weekly meetings.
- Trained Office Administrators in correct procedures and reporting requirements.
- Managed mail and both incoming and outgoing correspondence, mail, email.
- Updated spreadsheets and created presentations to support Branch Vice President and boost agent productivity.
- Facilitated training and onboarding for incoming agents.
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced agent satisfaction through quick response times and effective problem resolution.
- Collaborated with management to develop branch goals, resulting in increased productivity.
- Facilitated team communication, leading to a cohesive and productive work environment.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Organized events such as training sessions or team-building activities, fostering a positive office culture.
- Provided exceptional customer service to both internal agents and external clients, promoting a welcoming atmosphere at the branch office.
- Trained new agents on company policies and procedures, expediting their integration into the team.
- Proactively addressed potential issues or conflicts before escalation by fostering open lines of communication among team members and management.
- Maintained office supplies and equipment to support team productivity.
Banquet Manager
Carlson Companies Inc.
05.2002 - 10.2012
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Interpreted instructions to schedule and set up events to client specifications.
- Performed cost-benefit analysis for corporate and social events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed budgeting and invoicing for both large and small-scale events.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Liaised with catering department about event changes and implemented requested adjustments.
Education
Bachelor of Science - Hospitality And Tourism Management
University Of Wisconsin - Stout
Menomonie, WI05.2000
Skills
- Database Management
- Business plan development
- Time management
- Identifying best practices
- Effective communication
- Operations management
- Annual budget development
Timeline
Branch Office Administrator
Anywhere/Coldwell Banker Realty
12.2018 - Current
Banquet Manager
Carlson Companies Inc.
05.2002 - 10.2012
Bachelor of Science - Hospitality And Tourism Management
University Of Wisconsin - Stout
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