JULIE (JULS) KROPP
Stewartville
Summary
Dynamic Application Consultant/Business Analyst with a strong history of successful software implementation and process optimization. Expertise in client onboarding and user training, fostering cross-team collaboration to drive project success. Recognized for exceptional problem-solving skills and meticulous attention to detail, resulting in enhanced client satisfaction and project outcomes.
Overview
12
12
years of professional experience
Work History
Application Consultant
Engageware
06.2022 - Current
- Gather and analyze business requirements from clients, provide expert advice on software solutions and best practices, and collaborate with stakeholders to understand workflows and pain points
- End-to-end onboarding of new clients, including installing, configuring, and customizing software applications, integrating software with existing systems and databases, and developing and executing implementation plans and timelines
- Conduct user training sessions, create user manuals and documentation, and provide ongoing support and troubleshoot post-implementation issues to determine root cause
- Manage multiple project timelines, budgets, and deliverables through coordination with development teams, vendors, and stakeholders to ensure projects are completed on time and within scope
- Collaborate with developers to design and test custom features or integrations, participate in software testing and quality assurance, collect feedback and make necessary adjustments
- Document client requirements, configurations, and support activities, prepare reports on project progress/outcomes, maintain records of client interactions and issues
- Stay updated with industry trends and new software features, suggest improvements to software solutions based on client feedback, and identify opportunities for additional services or upgrades
Business Analyst/Admin Supervisor
Mayo Clinic
Rochester
10.2016 - 06.2022
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Translated user needs into actionable items that could be addressed by IT teams.
- Prepared business proposals and presentations for various stakeholders.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Provided technical support during user acceptance testing cycles.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Managed multiple projects simultaneously while meeting established deadlines.
- Analyzed customer service trends, identified areas for improvement and implemented changes accordingly.
- Cultivated and managed an efficient administrative support team servicing multiple cross-functional areas.
Coding Project Manager
Medical Record Associates
Quincy
10.2013 - 10.2016
- Developed end-to-end process for Medical Coder evaluation and quality control evaluation
- Analyzed existing processes, identified areas of inefficiency, and proposed solutions for improvement.
- Collaborated with cross-functional teams to develop and implement process improvements.
Education
Master of Science - Health Informatics
The College of St. Scholastica
Duluth, MN08-2019
Bachelor of Science - Health Information Management
The College of St. Scholastica
Duluth, MN12-2014
Skills
- Software Implementation
- Process Optimization
- System Requirements, Configuration and Integrations
- User Training and Documentation
- Effective Team Leadership
- Client Onboarding Management
- Excellent Communication Skills
- Organizational and Time-management Skills
- Problem Solving
- Customer-oriented
- Project Management
- Software Development Tools: JIRA, Confluence
Timeline
Application Consultant
Engageware
06.2022 - Current
Business Analyst/Admin Supervisor
Mayo Clinic
10.2016 - 06.2022
Coding Project Manager
Medical Record Associates
10.2013 - 10.2016
Master of Science - Health Informatics
The College of St. Scholastica
Bachelor of Science - Health Information Management
The College of St. Scholastica
Similar Profiles
Riley SchwichtenbergRiley Schwichtenberg
Assistant Store Leader at Kwik TripAssistant Store Leader at Kwik Trip
Quinton SandQuinton Sand
Nursing Team Lead at Mayo ClinicNursing Team Lead at Mayo Clinic
Brandon BergBrandon Berg
PCA at Mayo Clinic, Rochester, MN; St. Mary's Hospital CampusPCA at Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus