Julie Quinn
Chatfield
Summary
Accomplished professional with expertise in appointment scheduling and customer service at Mayo Clinic. Enhanced patient satisfaction by optimizing workflows and implementing process improvements. Proven ability to collaborate effectively and maintain confidentiality, ensuring compliance with HIPAA regulations. Recognized for attention to detail and effective communication.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2026
2026
years of professional experience
Work History
Resource Center Assistant-Cancer Education Center
Mayo Clinic
12.2024 - Current
- Assisted patients in navigating resource center services and accessing necessary information.
- Managed inventory of educational materials, ensuring availability and organization.
- Provided front desk support, handling inquiries and directing visitors efficiently.
- Increased user satisfaction with personalized assistance in locating appropriate resources.
- Provided exceptional customer service by addressing user inquiries in a prompt and professional manner.
- Maintained a clean and welcoming environment, promoting a positive atmosphere for learning and collaboration.
- Assisted clients in utilizing technology to access digital resources, improving their research capabilities.
- Managed inventory of materials, ensuring all items were up-to-date and relevant to user needs.
- Assisted coworkers and staff members with special tasks on daily basis.
Patient Appointment Coordinator/Radiology
Mayo Clinic
2014 - 12.2024
- Coordinated patient appointment schedules to optimize clinic workflow and enhance patient satisfaction.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Collaborated with medical staff to streamline communication regarding patient needs and appointment changes.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Collaborated with medical staff to accommodate urgent care patients, ensuring prompt appointments.
- Ensured compliance with HIPAA regulations while handling sensitive medical information during scheduling processes and correspondence.
- Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner.
- Participated in team meetings and trainings to continuously improve knowledge of practice offerings, policies, and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Patient Appointment Coordinator/Endocrinology
Mayo Clinic
2003 - 2014
- Coordinated patient appointments using advanced scheduling systems to optimize clinic workflow.
- Managed incoming patient inquiries, providing accurate information and enhancing patient satisfaction.
- Developed and implemented process improvements to streamline appointment scheduling and reduce wait times.
- Trained new staff on appointment management protocols, ensuring adherence to organizational standards.
- Collaborated with healthcare providers to facilitate effective communication regarding patient needs and schedules.
- Monitored appointment availability, proactively resolving conflicts to maintain optimal patient flow.
- Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Xray Record Assistant/Radiology, and PSR Training
Mayo Clinic
06.1998 - 2003
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
No Degree - General Studies
University of Wisconsin Stout
Menomonie, WIAssociate of Arts - Cosmetology
LaCrosse School of Cosmetology
La Crosse, WI01-1986
High School Diploma -
Cochrane Fountain City High School
Fountain City, WI05-1984
Skills
- Training assistance
- Scheduling appointments
- Policy enforcement
- Teamwork
- Multitasking and time management
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Effective communication
- Office administration
- Appointment scheduling
Medical Terminology
Medical Terminology course completed 2005
Timeline
Resource Center Assistant-Cancer Education Center
Mayo Clinic
12.2024 - Current
Xray Record Assistant/Radiology, and PSR Training
Mayo Clinic
06.1998 - 2003
Patient Appointment Coordinator/Radiology
Mayo Clinic
2014 - 12.2024
Patient Appointment Coordinator/Endocrinology
Mayo Clinic
2003 - 2014
No Degree - General Studies
University of Wisconsin Stout
Associate of Arts - Cosmetology
LaCrosse School of Cosmetology
High School Diploma -
Cochrane Fountain City High School