Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Julie Real

Saint Paul

Summary

I'm very organized and great at multitasking with a positive attitude. I'm willing to take on added responsibilities to meet team goals. I am hardworking and driven to work quickly and effectively in all types of environments. I have a passion for learning and actively seek out new knowledge to enhance my performance across diverse professional settings.

Overview

8
8
years of professional experience

Work History

Restaurant Team Member

Qdoba Eats
04.2017 - 10.2019
  • Maintaining the restaurant cleanliness by frequently cleaning the equipment, tables, walls and floors
  • Preparing and following recipes
  • Handling cash, issuing refunds and exchanges.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Assisted in taking customer orders and providing recommendations.
  • Provided quality customer service with a friendly attitude.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Trained new team members on restaurant policies and procedures.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Package Handler

FedEx:Ground
11.2019 - 03.2020
  • Prepares pallets of boxes for safe transportation
  • Loading, unloading, sorting and scanning packages.
  • Followed safety regulations to maintain safe work environment.

Operations Administrator

FedEx:Ground
03.2020 - 01.2023
  • Executed administrative tasks such as filing documents, emailing, updating databases and answering phones.
  • Motivated and trained employees to maximize team productivity.
  • Inspects, repacks and report any damaged packages according to company policy.
  • Developed weekly reports on operational performance metrics.
  • Resolved customer complaints by working with other departments to provide solutions that meet customer needs.
  • Used excellent verbal skills to engage customers in conversation such as bad address, appointments, answering questions and 3rd attempts (drivers attempting to deliver packages 3 times.)

Package Handler Trainer

FedEx:Ground
01.2023 - 06.2024
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Organized and maintained records of training materials.
  • Participated in meetings with other trainers to discuss best practices for delivering effective training.
  • Scanned and sorted packages according to destinations using handheld scanner.
  • Coordinated with management to develop effective strategies for improving team productivity.
  • Maintained strong knowledge as an operations admin by sharing additional material to others to improve productivity.

Operations Administrator

FedEx:Ground
06.2024 - Current

Education

Thomas Jefferson Senior Highschool
Bloomington, MN

Associate of Applied Science - Radiologist Technician

Century College
White Bear Lake, MN
05-2028

Skills

  • Multitasker
  • Fast Leaner
  • Customer Service
  • Team work
  • Organized
  • Strong work ethic
  • Great Leadership
  • Good communication

Accomplishments

    Operations admin coordinator of the month, 02/2021, Outstanding performance and Great leadership

Timeline

Operations Administrator

FedEx:Ground
06.2024 - Current

Package Handler Trainer

FedEx:Ground
01.2023 - 06.2024

Operations Administrator

FedEx:Ground
03.2020 - 01.2023

Package Handler

FedEx:Ground
11.2019 - 03.2020

Restaurant Team Member

Qdoba Eats
04.2017 - 10.2019

Thomas Jefferson Senior Highschool

Associate of Applied Science - Radiologist Technician

Century College

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Julie Real