Julie Xiong
Saint Paul
Summary
Experienced with patient care and administrative tasks in a clinic setting. Utilizes effective communication and organizational skills to support medical staff and enhance patient experiences track record of managing medical records and coordinating clinic activities efficiently.
Overview
9
9
years of professional experience
Work History
Clinic Assistant
Health Partners Speciality
11.2020 - 10.2023
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in maintaining accurate medical records and patient information systems.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Volunteer Medical Receptionist
EZY Urgent Care
04.2019 - 11.2020
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Processed patient registrations and insurance verifications with accuracy and attention to detail.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Manage Microsoft Word, data entry, filling, scanning, ICD-10 coding, and medical insurance.
- Processed coding and faxed to the billing department
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Assistant
Saint Paul College
05.2018 - 11.2018
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated guest services, addressing inquiries and resolving issues efficiently.
- Maintained accurate records of reservations, cancellations, and guest information.
- Collaborated with housekeeping to ensure room readiness and cleanliness standards.
- Assisted students with the basic processes related to advising and counseling needs
- Provided accurate and timely information to internal and external customers.
- De-escalated the frustrations of dissatisfied customers
- Assessed and actively referred customers when the response required is beyond the expertise and/or authority of the incumbent
- Managed stander calendars with accuracy and confidentiality
Personal Care Assistant
West Asia Care
12.2014 - 04.2016
- Provided compassionate support to clients, enhancing overall well-being and quality of life.
- Assisted with daily living activities, ensuring comfort and safety for all clients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Schedule Medical appointments for the client
- Monitored and assisted residents through individual service plans.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Harding High School
Saint PaulAssociate of Science - Human Services
Century College
White Bear Lake, MN05-2026
Skills
- HIPAA regulations
- Team collaboration
- Patient confidentiality
- Attention to detail
- Multitasking Abilities
- Active listening
Timeline
Clinic Assistant
Health Partners Speciality
11.2020 - 10.2023
Volunteer Medical Receptionist
EZY Urgent Care
04.2019 - 11.2020
Front Desk Assistant
Saint Paul College
05.2018 - 11.2018
Personal Care Assistant
West Asia Care
12.2014 - 04.2016
High School Diploma -
Harding High School
Associate of Science - Human Services
Century College