Dynamic security professional with extensive experience at Seven Clans Casino, excelling in incident reporting and emergency response. Proven track record in enhancing guest experiences through superior customer service and effective conflict de-escalation. Detail-oriented and reliable, committed to maintaining safety and compliance in high-pressure environments. First aid certified, ensuring readiness for any situation.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Northern Nations Dispensary
Redby, MN
06.2025 - 12.2025
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer
Sanford Health
Bemidji, MN
04.2025 - 06.2025
Monitored security systems to ensure safety of patients and staff.
Conducted routine patrols across facility grounds to deter incidents.
Responded promptly to emergency situations, providing assistance as needed.
Assisted in maintaining secure access control for restricted areas.
Collaborated with law enforcement during investigations and incident reports.
Trained new staff on safety protocols and emergency response procedures.
Implemented improvements in incident reporting processes for accuracy.
Security Officer
Comp Health IHS
Red Lake, MN
06.2020 - 06.2023
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Regularly Agent
Redlakenation Gaming Commission
Red Lake, MN
2020 - 2021
Ensured compliance with regulatory standards through thorough documentation review.
Collaborated with cross-functional teams to enhance compliance processes and procedures.
Conducted regular reviews of company data, ensuring accuracy in all reported information related to compliance matters.
Collaboration with other casinos on gaming projects
Assistant Security Manager
Seven Clans Casino Thief River Falls
Thief River Falls, MN
05.2018 - 10.2019
Assisted in training staff on emergency response procedures and security policies.
Collaborated with law enforcement during incident investigations and reporting.
Developed and implemented training materials for security personnel.
Enhanced guest experience by addressing security concerns proactively.
Coordinated schedules for security team to optimize coverage during peak hours.
Monitored key control access system to prevent unauthorized entry to building.
Fostered a positive work environment by leading by example and consistently exhibiting professionalism and dedication to the safety of all personnel.
Maintained a secure environment for staff, clients, and property with regular patrols and monitoring of surveillance systems.
Assisted in the recruitment, hiring, and training of qualified security personnel to maintain a high-performing team.
Manager on Duty
Seven Clans Casino Thief River Falls
Thief River Falls, MN
02.2018 - 10.2019
Supervised daily operations, ensuring compliance with safety and gaming regulations.
Trained staff on customer service protocols and operational procedures to enhance guest experiences.
Managed conflict resolution among team members and guests, fostering a positive environment.
Implemented process improvements to streamline operations, enhancing efficiency across departments.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Slot Manager
Seven Clans Casino Thief River Falls
Thief River Falls, MN
10.2013 - 04.2017
Supervised daily operations of slot machines, ensuring compliance with gaming regulations.
Trained staff on customer service protocols and machine operation procedures.
Analyzed performance data to optimize slot machine placement and selection.
Implemented promotional strategies to enhance player engagement and retention.
Collaborated with maintenance teams to ensure timely repairs and minimize downtime.
Developed training materials for new employees, enhancing onboarding efficiency.
Coordinated with finance department on cash handling processes for slot operations.
Monitored gaming floor for adherence to safety standards and operational policies.
Enhanced casino revenue by implementing effective slot machine strategies and floor layouts.
Assisted in budget planning, effectively allocating resources towards high-impact projects within the department.
Managed a team of slot technicians, resulting in improved maintenance efficiency and reduced downtime.
Established strong relationships with vendors, leading to better pricing and equipment selection for the casino.
Interviewed, hired and trained new gambling floor workers.
Slot Supervisor
Seven Clans Casino Thief River Falls
Thief River Falls, MN
02.2014 - 10.2015
Supervised daily operations of slot machines to ensure compliance with gaming regulations.
Trained staff on machine operation and customer service best practices.
Resolved customer inquiries and issues related to slot machine functionality.
Implemented inventory tracking system for gaming supplies and equipment.
Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.