Justin Duruji
Minneapolis
Summary
Strategic Customer Success Manager with 5+ years of consultative account and program leadership in IT services, retail, and legal markets. Expert at serving as the “voice of the customer,” building trusted relationships across business and IT stakeholders, and driving continuous improvement of Microsoft cloud solutions. Proven track record of exceeding satisfaction and growth targets through data-driven roadmaps and interactive Power BI dashboards in Agile environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Partner, Remodel Program & Special Projects
Target Headquarters
03.2023 - Current
- Act as voice of 2,000+ store stakeholders: gather objectives, escalate risks, and secure resources needed for on-time delivery of remodels and special projects.
- Designed and maintain end-to-end data workflows and real-time dashboards in Power BI, Smartsheets, Excel, and Greenfield, empowering field teams with clear KPIs and trend analyses.
- Lead quarterly business reviews with senior leadership (CEO, SVPs, Directors), presenting interactive Power BI reports to identify improvement opportunities and align on revenue-driving initiatives.
- Manage cross-functional training, access, and change-management activities to ensure seamless rollout of new tools and processes.
Account Executive
Thomson Reuters
03.2022 - 12.2022
- Managed a portfolio of 300+ law firms: defined success metrics, developed custom online marketing roadmaps, and positioned premium subscription offerings.
- Surpassed account growth targets by 15% through proactive upselling, competitive analysis, and continuous optimization of SEO strategies.
- Developed Power BI proofs of concept to demonstrate marketing ROI and drive adoption of advanced analytics among legal clients.
- Facilitated regular strategic reviews, capturing feedback to refine solution backlogs and improve service delivery in an Agile framework.
Mergers & Acquisitions Account Representative
Datasite
03.2021 - 03.2022
- Drove M&A deal lifecycle engagements for corporate, legal, and PE clients, translating business requirements into actionable project plans and resource forecasts.
- Co-authored closing strategies with Sales Directors, leading to a 98% on-time deal completion rate and 90% renewal retention.
- Built and maintained Power BI dashboards to track deal progress, budget utilization, and risk exposure—automating data refreshes and alerting key stakeholders.
- Maintained high-touch relationships with C-suite stakeholders; deescalated sensitive issues and negotiated scope adjustments to protect revenue.
National Account Specialist
APi National Service Group
03.2020 - 03.2021
- Owned service delivery and account health for a $3.1 M national portfolio, including Target, Macy’s, and Best Buy.
- Negotiated and closed renewals and expansions valued at $450 K annually, driving 15% portfolio growth in a startup-like environment.
- Acted as 24/7 escalation lead: managed critical incidents, coordinated cross-regional teams, and upheld a 99.5% SLA compliance.
- Developed and automated monthly financial and operational reports using Power BI, delivering insights that informed senior leadership forecasts.
Education
Bachelor of Marketing -
Drake University
Des Moines, IA06.2015
Skills
- Account Growth & Subscription Retention
- Stakeholder Engagement & Escalation Management
- Microsoft 365 & Azure Fundamentals
- Smartsheets & Advanced Excel
- Data Analysis & Power BI Reporting
- Power BI Data Modeling & DAX Proficiency
- Interactive Dashboard Design & Visualization
- Report Automation, Scheduling & Publishing
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900) – Expected Q4 2025
- Microsoft Certified: Microsoft 365 Fundamentals (MS-900) – Expected Q4 2025
Timeline
Business Partner, Remodel Program & Special Projects
Target Headquarters
03.2023 - Current
Account Executive
Thomson Reuters
03.2022 - 12.2022
Mergers & Acquisitions Account Representative
Datasite
03.2021 - 03.2022
National Account Specialist
APi National Service Group
03.2020 - 03.2021
Bachelor of Marketing -
Drake University
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