Justin Rech
Park Rapids
Summary
Detail-oriented professional with extensive experience in managing complex technical calls and analyzing product performance data. Recognized for strong problem-solving, communication, and strategic planning skills, with a proven ability to adapt to changing business needs and lead successful initiatives. Seeking to leverage my range of skills in a new role providing fresh challenges, opportunities for growth, and the ability to be part of a team that makes meaningful impact.
Overview
10
10
years of professional experience
Work History
Reeds Team Manager
Reeds Family Outdoor Outfitter
Walker
05.2016 - Current
Coordinated and mentored call center team, improving customer experience by leveraging product expertise.
Managed complex technical calls, assisting customers with high-end purchasing decisions.
Evaluated product performance data to inform inventory decisions and maximize profitability.
Analyzed reports to identify business trends, informing targeted training initiatives.
Maintained updated knowledge of state and federal firearm laws to ensure compliance.
Processed high-volume drop ship orders and addressed specific product inquiries.
Provided personalized service to VIP guests, ensuring exceptional order management.
Education
High School Diploma -
Montgomery Lonsdale High School
Montgomery05-2007
Some College (No Degree) - Athletic Training And Health Education
Winona State University
Winona, MNSkills
- Customer relationship management
- Data analysis
- Operational Excellence
- Attention to detail
- Effective Communication
- Product expertise
- Compliance management
- Technical troubleshooting
- Resource allocation
- Team leadership
- Problem solving
- Time management
- Customer service
Timeline
Reeds Team Manager
Reeds Family Outdoor Outfitter
05.2016 - Current
High School Diploma -
Montgomery Lonsdale High School
Some College (No Degree) - Athletic Training And Health Education
Winona State University