Justin Shukuru
Minneapolis-Saint Paul
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
HMSHost
Minneapolis-Saint Paul, MN
06.2024 - Current
- Supervises the day-to-day activities of non-management associates
- Assigns work responsibilities and ensures that all shifts are covered
- Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
- Resolves routine questions and problems and refers more complex issues to higher levels
- Provides recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store
Service Leader
Chipotle
Saint Paul, MN
02.2023 - 06.2024
- Making sure great tasting, high-quality food is served
- Helping to resolve food quality issues
- Supporting food safety includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
- Helping to resolve customer incidents and working to ensure positive customer experiences
- Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
- Developing and cross training all front of house Crew
- Assisting with Crew performance reviews
- Developing Future Service Leaders
- Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
- Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
- Ensuring the proper quantity of supplies are available as needed
Cross Trainer
KFC
New Bern, NC
01.2021 - 03.2023
- Making sure great tasting, high-quality food is served
- Helping to resolve food quality issues
- Supporting food safety includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
- Helping to resolve customer incidents and working to ensure positive customer experiences
- Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
- Developing and cross training all front of house Crew
- Assisting with Crew performance reviews
Education
Bachelor of Science - Business Administration And Management
Metropolitan State University
Saint Paul, MN06-2027
Skills
- Leadership & Team Management
- Food Safety & Quality Assurance
- Training & Development
- Customer Service Excellence
- Operational Efficiency
- Strong Communication Skills
- Customer service
- Team management
- Team leadership
- Performance management
- Strong work ethic
- Business administration
Certification
- ServSafe Food Handler's Certification
- Kronos
- Alcohol Certification
Timeline
Manager
HMSHost
06.2024 - Current
Service Leader
Chipotle
02.2023 - 06.2024
Cross Trainer
KFC
01.2021 - 03.2023
Bachelor of Science - Business Administration And Management
Metropolitan State University
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