Dynamic business professional with a strong work ethic and leadership skills. Successfully managed compliance in mental health programs while overseeing budget planning and resource allocation to enhance operational efficiency and team performance.
Overview
9
9
years of professional experience
Work History
Program Director
Behavioral Health Group
Minneapolis
02.2026 - Current
Managed compliance with state and federal regulations in mental health programs.
Oversaw budget planning and resource allocation for program operations.
Developed partnerships with local organizations to enhance service offerings.
Facilitated staff meetings and educational work sessions to strengthen staff competencies.
Treatment Director
Community Medical Services
Roseville
02.2023 - 02.2026
Oversaw the work of counselors and other professionals in the treatment process.
Established and expanded a new clinic resulting in significant growth of patient census.
Coordinated care between multiple providers including psychiatrists, psychologists, therapists and medical personnel.
Ensured compliance with all applicable laws, regulations and standards related to the delivery of mental health services.
Managed budgets for program operations while ensuring that expenditures are within allocated funds.
Operation Manager
Dohrn Transfer
Roseville
11.2021 - 01.2023
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Analyzed data from daily reports to identify trends in production performance metrics.
Operations Manager
National Logistic Association
Saint Paul
10.2019 - 10.2021
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Sales Lead
American Eagle Outfitters, Inc
Bloomington
12.2017 - 02.2019
Nurtured relationships with existing clients by delivering timely product updates and information, fostering loyalty.
Analyzed customer data to identify potential new markets and target customers, enhancing sales strategy.
Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
Contributed to development of promotional materials, including brochures and flyers, to support marketing efforts.