Justin D. Robinson

· Collaborated with Senior Leadership to define and execute a comprehensive mortgage operations strategy aligned with organizational goals and market demands.

· Oversaw projects related to the launch of national retail sales division, with centralized support concept.

· Directed and Managed end-to-end mortgage operations, ensuring compliance with industry regulations and optimizing processes for efficiency and quality.

· Sourced, hired, and onboarded team of Loan Officers, LOAs and processors.

· Maintained relationships with corporate partners and third-party venders.

· Led team of Project Managers and Business Analysts that were fundamental in launching and growing AWMS ($10B in volume, first 14 months).

· Worked with business leaders to identify reporting needs and translate to Power BI.

· Collaborated with business partners in translating conceptual ideas into tech-forward solutions, to achieve process optimization. (Including Chatbots, AI Underwriting)

· Primary relationship owner and Administrator for Salesforce and related applications.

· Experience managing projects in multiple technologies, products, and channels.

· Worked with graphically distributed and culturally diverse work groups.

· Led cross-functional teams in the successful execution of mortgage-related projects, consistently delivering within scope, schedule, and budget.

· Managed projects for Senior business leaders, translating conceptual ideas into value-added solutions to achieve process optimization.

· Ensured teams adherence to corporate standards, policies, and procedures.

· Onboarded, trained, and monitored offshore production team (India).

· Co-Founded TCF Home Loans, by defining roles/requirements, sourcing, and hiring Disclosure, Processing and Underwriting teams.

· Managed, motivated, and measured performance of Production team.

· Owned relationships with contract Underwriters, Investors, and Third-Party vendors.

· Assisted teams in resolving complex processing and underwriting scenarios.

· Reviewed pipeline/projections to ensure proper staffing and continuous improvement.

· Maintained and managed personal and production department pipelines.

· Ensured timely evaluation and submission of loan applications while complying with regulations, policies, and procedures.

· Led and mentored team of processors.

· Served as primary escalation point for consumer questions/complaints.

· Established team performance metrics and assured adherence.

• Originated home mortgage loans.

• Launched residential lending department in new market.
• Processed home mortgage loans.

• Processed and Originated home mortgage loans.