Jy'Ana Johnson
Summary
Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Passionate about learning and committed to continual improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Minneapolis/SaintPaul, IL
01.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
- Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their interests.
- Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
- Reduced employee turnover rates with proactive retention initiatives, regular performance reviews, and targeted professional development opportunities.
- Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.
- Ensured compliance with company policies and federal/state regulations by maintaining accurate documentation and conducting regular audits of store procedures.
- Reviewed time records for employees to verify accuracy of information.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Certified Immunizer Technician.
- CPR Certified.
- Registered Pharmacy Technician.
Store Manager
Lovisa Jewelry
Bloomington, MN
09.2023 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed routine store inventories.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Certified Ear/Nose piercing professional
- Email Capture Champion for the Region
- Developed Assistant Managers/MIT into the next career position
- Oversee colleague performance and development to increase productivity within the work environment
- Daily Coaching Tips for Monthly Sales via the latest company newsletter with team
- Traveled to other cities to help peers in driving their business and growing their team
- Created bi-weekly schedules for employees that meet the demand to business needs with accommodations PTO/VAC
- Conducted interviews for inner store as well as for the entire Minnesota districts
- Hierarchy of two locations that exceed to meet company demands/Highest Tier Volume Stores.
Salaried Executive/CXM
Macy's Department Store
Edina, MN/Roseville, MN
11.2021 - 09.2023
- FOB Women's shoes, Women's Active, Women's Dresses, Intimate Apparel ) - Previous FOB Backstage Macy's Store
- Loyalty Champion For Total Store( Credit Driver) Previous Champion of CX(customer experience)
- Strategic Planning for Sales Plan , CX , and Loyalty
- Price Changes(Markdown Execution)
- Business Acumen
- Operations (RFID, Tag-up, Markdowns/Price Changes Mismates , Damages , RTVS, Non- Con , Job- Outs)
- Evaluated work of number employees to improve performance
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift
- Managed day-to-day staffing and handled scheduling for all store employees
- Built relationships with customers and community to establish long-term business growth
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Directed sales support staff in administrative tasks to help sales reps close deals
- Trained team members in successful strategies to meet operational and sales targets
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Analyzed customer feedback and implemented strategies to improve customer experience
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Reported issues to higher management with great detail
IT Internship
Target
Remote
09.2020 - 05.2021
- Configured hardware, devices, and software to set up work stations for employees
- Walked individuals through basic troubleshooting tasks
- Monitored systems in operation and quickly troubleshot errors
- Configured hardware and granted system updates permissions to new employees
- Promoted efficiency among departments with prompt resolution of system issues
- In this role, I was able to come efficient in software development/technical engineering
- I successfully developed an app using JavaScript to help the LAMDA Target transportation team better track their incoming and outgoing units
- I successfully shared my findings with different Target project engineers
- Executed with a success a Task list that helped our internship team meet deadlines and exceed expectations
Third Key Manager
Claire's
Bloomington, MN
08.2020 - 09.2021
- Ear Piercing Specialist
- Effectively/Efficiently opened and closed store
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Demonstrated respect, friendliness and willingness to help wherever needed
- Followed all company policies and procedures to deliver quality work
- Assisted with staff training to enforce quality, safety and sanitation guidelines
- Educated staff on organizational mission and goals to help employees achieve success
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Trained and mentored new employees to maximize team performance.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Collaborated with management to develop strategies for improving overall store operations.
Education
High School -
Washburn High School
Minneapolis, MnSkills
- De-escalation
- Attention-to Detail
- Meets Deadlines
- Fashion/Styling
- Presentation
- Powerbi efficient
- Sales (POS) systems
- Directives
- Customer Experience/Loyalty Management
- Retail Sales
- Visual Standards
- Team Management/ Teamwork/Team Leadership
- Communication
- Coaching
- Audit
- Training
- Scheduling
- Pricing Strategy
- Business Planning
- Operations Management
- Reliability
- Cash-Handling
- Financial Metrics
- Problem Solving/ Solution Oriented
- Customer relations
- Team leadership
- Training and mentoring
- Recruitment and hiring
Certification
- Microsoft Excel 2016 Certification
- CPR Certification
- Certified immunizer
- Registered Pharmacy Technician
- Basic Computer Skills
Timeline
Store Manager
Walgreens
01.2024 - Current
Store Manager
Lovisa Jewelry
09.2023 - 12.2023
Salaried Executive/CXM
Macy's Department Store
11.2021 - 09.2023
IT Internship
Target
09.2020 - 05.2021
Third Key Manager
Claire's
08.2020 - 09.2021
High School -
Washburn High School