KA PHA

Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete daily tasks
• Researches various document related questions for Document Custody Services clients to ensure the quality of the collateral review and compliance with custodial agreements
• Lead assigned projects, identify potential issues, problem solve, and know when to escalate
• Reviews mortgage documents, e.g. mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR
• Data entry, generate reports, and deliver to customer
• Labeling files, organizing carts, sorting/ filing documents, and completing inventories
• Operating internal programs for research and activity movements of files and/or documents
• Communicate with various levels of staff in all areas of the office to promote collaboration
• Meet deadlines and daily production requirements
• Familiarity with mortgage documents preferred, familiarity with SOR: emBTRUST a benefit
• Well-developed ability to identify and resolve/escalate problems
• Work independently and able to work with team to meet goals and deadlines
• Strong time management, organization, and problem-solving skills