Kaden Anderson
Carlton
Summary
Experienced agent adept at identifying client needs and promptly finding effective solutions. Proficient in client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and consistently secures beneficial outcomes. Demonstrates a proven track record of maintaining strong working relationships and successfully adapting to dynamic environments.
Overview
8
8
years of professional experience
Work History
ROW Agent
ProSource Technologies
03.2020 - Current
- Improved customer relationships by addressing inquiries and resolving issues promptly.
- Increased customer satisfaction with effective communication and problem-solving skills.
- Strengthened client trust by maintaining confidentiality and professionalism.
- Addressed customer complaints to ensure swift resolution and maintain satisfaction.
- Assisted in contract negotiations to optimize terms and conditions for clients.
- Built strong client relationships by understanding and anticipating needs.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Chair lift operator, snowmaker, park crew, bike trail maintenance, lift maintenance and outdoor operations lead attendant
Spirit Mountain
12.2016 - 03.2020
- Supervise everyday outdoor operations including the Adventure Park, Lift Operations and the Tubing Hill
- Oversee all employees to ensure the safety of our guests and workers
- Trained to operate heavy machinery used on the ski hill for everyday operations
- Able to use hand and power tools effectively
- Able to work in unpredictable weather conditions
- Assist ski patrol in transporting and stabilizing injured guests
- Train in new employees on how to safely operate chairlifts
Education
No Degree - General Studies
University of Minnesota Duluth
Duluth, MN01-2016
High School Diploma -
Hermantown High School
Hermantown, Minnesota06-2015
Skills
- Customer service
- Problem-solving
- Communication skills
- Negotiation skills
- Relationship building
- Time management
Timeline
ROW Agent
ProSource Technologies
03.2020 - Current
Chair lift operator, snowmaker, park crew, bike trail maintenance, lift maintenance and outdoor operations lead attendant
Spirit Mountain
12.2016 - 03.2020
No Degree - General Studies
University of Minnesota Duluth
High School Diploma -
Hermantown High School
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