Kahin Ahmed
Saint Paul,MN
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
5
5
years of professional experience
Work History
Supervisor
Connestions Health Center
10.2022 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Software Engineer Intern
ShopHQ
01.2021 - 03.2021
- Use problem-solving skills along with technical expertise to enhance and transform ML models applied in the healthcare industry
- Worked on projects with some of the top minds in the tech industry
- Would make software updates to the ShopHQ websites with a team notifying customers when items went on sale
- Worked with SciPy python libraries along with scikit-learn to create ML models to predict disease diagnosis
- Parented with senior leadership to deliver an intelligent agent that delivers datasets
- Help create a natural language processing model to analyze text to key medical terminology
IT Help Desk Intern
TCF Bank Headquarters
01.2020 - 06.2020
- Ensure security of the clients cloud infrastructure leveraging the latest cloud security technologies and practices
- Collaborate with solutions developers, senior leadership and clients to deliver a viable cloud security strategy
- Ensured customer satisfaction
- Dealt with an array of customer problems on a daily basis
- Assess vulnerability 95% satisfaction rate
- Implement control strategies (to reduce risks)
- Diagnosis of customers' technological issues
Sales and Advertising Specialist
FinishLine
06.2019 - 01.2020
- Responsible for store functionality operations including apparel and footwear sales, establishing an appealing sales floor to maximize sales, expedite and fulfill online orders at a rate of 5-10+ orders per hour
- Effectively balance multiple responsibilities while ensuring high levels of customer satisfaction
- Recognize and execute online orders timely
- Work cooperatively towards the identification in areas of improvement at the Point of Sale
Education
Bachelor of Science - Information Technology Infrastructure
Metropolitan State University
Saint Paul, MN05.2024
High School -
Edina High School
Edina, MN01.2019
Skills
- Java
- Python
- C
- HTML
- JavaScript
- Windows
- MacOS
- Microsoft Office Apps
- Microsoft Project
Activities
Edina High School Tech Team, Edina, MN, 2019, Was part of the tech team at my high school., Used my free period to help students and staff with device issues., Solved the problem they were dealing with, or offered diagnosis for their problem., 30 minutes, 4 times a week during my free/study hall period and some day before/after school.
Timeline
Supervisor
Connestions Health Center
10.2022 - 11.2024
Software Engineer Intern
ShopHQ
01.2021 - 03.2021
IT Help Desk Intern
TCF Bank Headquarters
01.2020 - 06.2020
Sales and Advertising Specialist
FinishLine
06.2019 - 01.2020
High School -
Edina High School
Bachelor of Science - Information Technology Infrastructure
Metropolitan State University
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