Kaia Frankovich
Chilis's Bar and Grill
Saint Louis Park,MN
4
years of professional experience
Developed leadership and team management skills in fast-paced, customer-focused environment. Exceeds at coordinating tasks and maintaining collaborative a collaborative team atmosphere. Skilled in customer service, multitasking and problem-solving. Known for keeping workflow efficiency and enhancing guest satisfaction through effective training and communication. Connects with costumers to give them the best experience they can have.
Work History
Shift Leader
6 Months- Supervised daily tasks to ensure smooth workflow and customer satisfaction.
- Trained new team members on company standards and customer service expectations.
- Monitored inventory levels, assisting in stock management and restocking processes.
- Help manage transitions between breaks and covering positions while breaks are happening.
- Help with customer complaints and questions kindly and efficiently.
Server, To Go, Food Runner, QA
1 Year 8 Months- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables simultaneously, maintaining attention to detail during peak hours.
- Trained new staff on restaurant expectations and service standards.
- Managed multiple tables simultaneously, while keeping attention to detail during peak hours.
- Communicated with kitchen staff to resolve order mistakes quickly and efficiently.
Team Member
10 Months- Assisted in training new team members on procedures and best practices for food preparation.
- Provided exceptional customer service during high- volume period, ensuring satisfaction.
- Operated kitchen equipment efficiently, maintaining food safety standards.
- Worked with team to maintain order accuracy, minimizing wait times for customers.
- Kept work areas clean and organized to keep the team and customers safe.
Team Member
5 Months- Provided exceptional customer service during high-volume periods, ensuring satisfaction.
- Operated kitchen equipment efficiently, maintaining food safety standards.
- Worked with team to maintain order accuracy, minimizing wait times for customers.
- Kept work areas clean and organized to keep the team and customers safe.
Busser
4 Months- Maintained cleanliness and organization of dining area to enhance guest experience.
- Monitored levels of utensils and supplies, notifying management when restocking was necessary.
- Regularly checked and cleaned bathrooms to provide customers a clean and safe area.
- Checked in with tables throughout their dinner, assisting in collecting dishes and cleaning tables as needed
Education
High School Diploma
- 3.2 GPA
Skills
Cash handling
Team leadership
Customer Service
Inventory management
Problem-solving
Strong Communication
Positive attitude
Team Player
Timeline
Shift Leader
Circle K
01.2026 - CurrentRead More
Server, To Go, Food Runner, QA
Chilis's Bar and Grill
11.2024 - CurrentRead More
Team Member
Noodles & Company
09.2023 - 07.2024Read More
Team Member
Taco Bell
04.2023 - 09.2023Read More
Busser
Pizza Ranch Buffet
12.2022 - 04.2023Read More
Dakota Valley Learning Center
High School Diploma
Read More