Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaila Abraham

Minneapolis

Summary

Dynamic professional with extensive experience in customer service and team leadership at Target and Family Dollar. Proven ability to enhance customer satisfaction through effective communication and quality assurance. Skilled in payment processing and inventory management, consistently achieving operational goals while fostering a collaborative work environment. Committed to delivering exceptional service and training new employees.

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

9
9
years of professional experience

Work History

Warehouse Worker

Target
07.2022 - Current
  • Consistently lifted materials weighing as much as 80 pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used machinery and equipment such as box cutters, shrink-wrap guns, forklifts and electric pallet jacks.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Instacart Shopper

Instacart
03.2020 - 10.2020
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consulted with customers on food selections and custom order requests.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Assistant Store Manager

Family Dollar
07.2018 - 03.2020
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Guest Service Representative

Target
06.2016 - 04.2018
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.

Education

Associate of Applied Science - Polysomnography

Minneapolis Community And Technical College
Minneapolis, MN
12-2023

Skills

  • Customer service excellence
  • Payment processing
  • Interpersonal communications
  • Quality assurance
  • Leadership Experience
  • Microsoft Office
  • Salesforce management
  • Time management
  • Team collaboration
  • Shipping and receiving

Timeline

Warehouse Worker

Target
07.2022 - Current

Instacart Shopper

Instacart
03.2020 - 10.2020

Assistant Store Manager

Family Dollar
07.2018 - 03.2020

Guest Service Representative

Target
06.2016 - 04.2018

Associate of Applied Science - Polysomnography

Minneapolis Community And Technical College

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Kaila Abraham