Kaila Engel
Moorhead
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
14
14
years of professional experience
Work History
Commercial Lines Account Assistant
BELL INSURANCE
Fargo
05.2021 - Current
- Process change endorsements, audits, renewals and new policies, prepare letters for agents, process certificate and evidence of insurance, maintain client activity, prepare ID cards, and communicate with insurance carriers.
Operations Supervisor
DISCOVERY BENEFITS
Fargo
06.2018 - 10.2021
- Handle questions from internal team members, work with internal teams to ensure positive consumer and employer experience, create efficiencies and improve internal processes, update documents and review procedures, working with direct reports on goals and performance.
Project Coordinator
WESTERN PRODUCTS
Fargo
10.2021 - 05.2021
- Coordinate and expedite the flow of labor and materials for all jobs being installed, communicate effectively with customers and vendors, track and report deadlines, analyze and implement process improvements, process payroll as needed.
Operations Specialist Team Lead
DISCOVERY BENEFITS
Fargo
09.2011 - 06.2018
- Team Quality, Research and Analyze Issues, Assign Daily Tasks, Training, Project Management, Create Benefit Client Accounts and Client Renewals, Entering Consumer Enrollments, Reconciling Employer Accounts, Employer Demographics, and Processing Payroll and Enrollment Files.
Education
Associate of Applied Science - Office Management
ALEXANDRIA TECHNICAL COLLEGE
Alexandria, MN01.2009
Skills
- Experienced in MS Outlook management
- MS PowerPoint, Word, & Excel
- Exceptional customer support
- Prioritization skills
- Payroll processing
- Experienced with EPIC
- Market research and strategy development
- Strategic decision making
- Effective team collaboration
- Driven individual
- Creative problem-solving
- Strategic decision-making
- Strong Communication
- Project management coordination
- Efficient time management
- Emotional Intelligence
- Strong Leader
- Excellent Problem Solving
- 360 Degree Leadership
- Project assistance
- Report creation
- Account maintenance
- Data entry
- Document management
- Customer relations
- Administrative support
- Audit support
Licenses
- North Dakota Insurance Producer License 2024 - Present
Timeline
Project Coordinator
WESTERN PRODUCTS
10.2021 - 05.2021
Commercial Lines Account Assistant
BELL INSURANCE
05.2021 - Current
Operations Supervisor
DISCOVERY BENEFITS
06.2018 - 10.2021
Operations Specialist Team Lead
DISCOVERY BENEFITS
09.2011 - 06.2018
Associate of Applied Science - Office Management
ALEXANDRIA TECHNICAL COLLEGE