Kailani Hall
Brainerd
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Barista
Grandview Lodge
08.2025 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Customer Service Representative
Crash Scene Recon
03.2022 - 10.2025
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Crosslake High School
Cross Lake, MN01-2025
Skills
- Account updating
- Scheduling
- Call center operations
- Payment processing
- Multitasking and organization
- Punctuality and reliability
- Data collection
Timeline
Barista
Grandview Lodge
08.2025 - Current
Customer Service Representative
Crash Scene Recon
03.2022 - 10.2025
High School Diploma -
Crosslake High School