Kaitlyn Pesch
Minneapolis
Summary
Dynamic and detail-oriented Lead Server with a proven track record at Northside Restaurant, delivering exceptional customer experiences. Skilled in conflict resolution and time management, I excel at menu recommendations and fostering team collaboration, ensuring seamless service and cleanliness in high-pressure environments. Passionate about enhancing guest satisfaction and optimizing sales.
Overview
6
6
years of professional experience
Work History
Server
Northstar Tavern
Bloomington
09.2024 - 03.2025
- Took orders from customers accurately and in a timely manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server
The Loon Cafe
Minneapolis
07.2023 - 05.2024
- Delivered exceptional service to a large number of patrons
- Utilized POS terminals for order placement, bill division, and total calculation
- Demonstrated proactive customer service by recommending menu selections
- Collaborated with hosts, bussers, and kitchen personnel to ensure seamless customer service
- Executed opening and closing sanitation tasks efficiently
Server
NoBull Smokehouse
Fargo
02.2022 - 09.2023
- Established a top-notch customer experience by offering menu and drink suggestions
- Demonstrated enthusiasm and expertise regarding the restaurant's menu
- Delivered exceptional service to a high number of daily customers
- Collaborated with the team in customer service and preparation
- Contributed to opening and closing cleaning duties
Lead Server
Northside Restaurant
Grand Forks
01.2019 - 07.2023
- Welcomed and seated customers
- Managed operations for the entire serving team
- Delivered top-notch customer service to guests
- Offered exceptional menu recommendations to customers
- Supervised and carried out opening and closing operational tasks
Education
Diploma - Rad Tech
Rasmussen College
Eagan07-2027
High School Diploma -
East Grand Forks Senior High School
East Grand Forks05-2015
Skills
- Versatile
- Sociable
- Detail-Oriented
- Conflict Resolution
- Excellent communication skills
- Cleanliness
- Time Management
- Active Listening
Extracurricular Activities
Creative Director, 97Digital Marketing
Affiliations
- I help run a business called Elite Edm, we host shows, manage artists, handle promotion, etc.
- I also work for simshows who runs shows at the armory and other venues in Minneapolis. I help with promoting for them and getting the word out there for upcoming events.
Timeline
Server
Northstar Tavern
09.2024 - 03.2025
Server
The Loon Cafe
07.2023 - 05.2024
Server
NoBull Smokehouse
02.2022 - 09.2023
Lead Server
Northside Restaurant
01.2019 - 07.2023
Diploma - Rad Tech
Rasmussen College
High School Diploma -
East Grand Forks Senior High School
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