Kalen Almeida
Minneapolis
Summary
Hey! I'm Kalen, an enthusiastic and self self-motivated worker who brings a genuine passion and concern for both clients, and my own individual projects. I have a history and skillset around the field of fitness and sports, but any situation that requires customer service or active listening in an adaptable conversation, I've been told I excel.
Overview
11
11
years of professional experience
Work History
Front Desk
USA Fitness
03.2023 - Current
- Engaged with new customers to effectively describe and promote membership options
- Demonstrated extensive knowledge of computer system functionality
- Now trains current new employees
- Keeps gym under control while working alone
- Consistently showed an eagerness to keep the gym clean since day one
Content Creator
Self Employed Web
01.2015 - Current
- 11 years of experience creating long and short form videos.
- In 2025 pivoted to creating mini sports documentaries across the US, with much success.
- Has amassed millions of views across multiple channels.
- Filmed engaging moments during live events to capture audience reactions.
- Proficient in editing on both phone and computer.
Customer Service Representative
Planet Fitness
12.2022 - 12.2023
- Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
- Resolved member issues efficiently by utilizing problem-solving skills and product knowledge.
- Went well beyond requirements with cleaning gym
- Maintained perfect attendance throughout the year, demonstrating reliability and commitment.
Assistant
C&C Entertainment
07.2019 - 03.2023
- Increased sales and gig numbers by 300% since joining.
- Developed skills in landscaping, disc jockeying, and providing exceptional customer service.
- Received overwhelmingly positive feedback from hosts.
Busser
Baileys Surf & Turf
07.2019 - 04.2020
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and beverages efficiently during peak hours.
- Supported team in setting up for events, including arranging tables and chairs.
- Collaborated with kitchen staff to ensure timely replenishment of tableware and supplies.
- Regularly committed extra hours to ensure tasks were completed effectively.
- Actively drove a 30-minute commute to maintain consistent attendance.
- Volunteered for 5 months, contributing energy and dedication to projects.
Education
High School Diploma -
Middleboro High School
Middleboro, MA05-2022
Skills
- Client support history
- Digital tools expertise
- Experienced in editing software
- Calm under pressure
- Verbal communication
- Active listening
- Positive demeanor
- Work motivation
- Adaptable to change
- Motivational speaker
Languages
- English
- Portuguese
- Cape Verdean Creole
Timeline
Front Desk
USA Fitness
03.2023 - Current
Customer Service Representative
Planet Fitness
12.2022 - 12.2023
Assistant
C&C Entertainment
07.2019 - 03.2023
Busser
Baileys Surf & Turf
07.2019 - 04.2020
Content Creator
Self Employed Web
01.2015 - Current
High School Diploma -
Middleboro High School