Kali Nelson
Freeport
Summary
Self-motivated Front Office Assistant experienced in guest services and customer relations. Cultivated positive atmospheres through effective communication and problem-solving. Dedicated to delivering exceptional attention to guest needs and fostering strong relationships with both guests and coworkers.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Super 8 By Wyndham
Alexandria
10.2025 - 05.2026
- Greeted guests warmly upon arrival at the hotel.
- Assisted guests with check-in and check-out procedures efficiently.
- Managed phone calls and directed inquiries to appropriate staff.
- Coordinated room bookings using hotel management software.
- Handled guest complaints with professionalism and empathy.
- Provided information about local attractions and hotel services to guests.
- Collaborated with housekeeping to ensure room readiness for guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Conducted audits of hotel accounts for accuracy and compliance.
Assistant Store Manager
Dollar General
Alexandria
04.2024 - 09.2025
- Assisted in supervising daily store operations and staff performance.
- Managed inventory levels and organized product displays on the sales floor.
- Trained new employees on company policies and customer service standards.
- Handled customer inquiries and resolved complaints in a timely manner.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Collaborated with team to ensure compliance with safety regulations and store policies.
- Processed cash transactions and balanced cash drawers at the end of shifts.
- Coordinated merchandise restocking efforts to maintain optimal product availability.
Education
General Education
Bemidji , MNSkills
- Reservation management
- Customer service
- Property management system
- Cash handling
- Inventory management
- Audit compliance
- Effective communication
- Attention to detail
- Administrative support
- Conflict resolution
- Complaint resolution
Languages
- I know some Spanish and ASL
References
- Christina Tvrdik former boss (320) 391-1379
- Joni Schmitt former boss (320) 760-5192
- Brandi Ellertson former colleague (320) 760-2352
Timeline
Front Desk Receptionist
Super 8 By Wyndham
10.2025 - 05.2026
Assistant Store Manager
Dollar General
04.2024 - 09.2025
General Education