Karen Gates
Burnsville
Summary
Dynamic professional consultant proactive and goal-oriented with excellent time management and navigating challenges. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
47
47
years of professional experience
Work History
Business Execution Consultant
Wells Fargo Bank, N.A.
09.2000 - 10.2025
- Developed strategic initiatives to improve customer experience and satisfaction metrics.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients..
- Evaluated performance metrics to identify opportunities for process improvements and cost reductions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
Purchasing Coordinator /Senior Customer Service Representative
Lieberman Music Company
04.1979 - 06.1999
- Developed and maintained purchasing databases, enhancing accuracy and accessibility of supplier information.
- Negotiated contracts with suppliers, driving favorable terms and reducing overall costs for the company.
- Maintained complete documentation and records of all purchasing activities.
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Negotiated favorable pricing with suppliers, resulting in significant annual savings for the company.
Education
High School Diploma -
Lincoln High School
Bloomington, MNSkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Analytical thinking
- Issue resolution
- Integrity and honesty
- Risk Analysis Mitigation
- Data Governance
- Compliance Management
- Quality Assurance
Accomplishments
- Implemented risk mitigation access qualifications for user access
- Partnered with technology to create Sharepoint certification site
- Deployed technology changes for multiple business applications
- Established training procedures and job aids
- People oriented consultantions to establish access requirements
Timeline
Business Execution Consultant
Wells Fargo Bank, N.A.
09.2000 - 10.2025
Purchasing Coordinator /Senior Customer Service Representative
Lieberman Music Company
04.1979 - 06.1999
High School Diploma -
Lincoln High School