Karen Kazmierczak
St. Paul
Summary
Resourceful and results-driven professional with 15+ years’ progressive career managing people, programs, and projects through collaboration and teamwork. Adept at balancing strong attention to detail and the big picture to deliver solutions that meet business goals, metrics, and timelines. Provides a proven ability to build effective teams and nurture collaboration as an active listener and builder of trust. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
Work History
Care Provider and Lifelong Learner
Scandia
12.2020 - Current
- Providing care for parents.
- Completing online courses to enhance skills and prepare for next chapter of career.
- Professional networking.
- Seasonal employment in retail.
Client Service Lead
StayWell Health Management
Eagan
11.2015 - 11.2020
- Deliver proactive support to 115+ clients.
- Conduct comprehensive research and resolve participant issues during wellness program in an efficient manner.
- Identify areas of improvement and implement continuous process improvement strategies to achieve desired results.
- Delivered quality guidance to four operations support analysts aimed at ensuring proper management of large employers’ wellness programs.
- Increased efficiency in supporting clients by managing blending of two teams.
- Enhanced team skillset by delivering 30 process trainings aimed at enhancing organizational productivity.
- Maintained a high level of professionalism while interacting with customers over phone, email or chat.
- Trained new staff members on company policies, procedures and best practices related to client services.
Operations Support Analyst
StayWell Health Management
Eagan
07.2013 - 10.2015
- Executed and managed large employer wellness programs.
- Conducted comprehensive research and resolved participant issues in a timely manner during wellness program.
- Carried-out user acceptance testing of web portals and incentive trackers.
- Ensured proper execution of internal programs aimed at accomplishing designated business targets.
- Played a key role in accomplishing maximum satisfaction of 45 clients by completing 350 user acceptance tests.
Client Service Manager
StayWell Health Management
Eagan
06.2008 - 06.2013
- Contributed in managing the implementation of complex employee wellness programs for large employers (5,000+ employees), including web portal, lifestyle management programs, eligibility requirements, data sharing with vendors, communication pieces, incentive files, and reporting.
- Played an anchored role in ensuring proper implementation of policies/procedures by directing a team of eight implementation staff.
- Executed robust mentorship and training plan with an employee to enhance knowledge about position.
- Enhanced team skillset by delivering 25 process trainings.
Education
Bachelor of Science Degree - Business Administration and Sociology
University of Wisconsin
River Falls, WISkills
- Strategic Planning & Execution
- Project/Program Management
- Continuous Process Improvement
- Team Leadership & Development
- Problem Solving & Decision Making
- Documentation & Reporting
- Relationship Management
- Budget Management
- Microsoft Office Suite (Word and Excel, and PowerPoint)
- Google Docs
- Adobe
- Salesforce
- Sharepoint
- Confluence
- Zoom
Timeline
Care Provider and Lifelong Learner
12.2020 - Current
Client Service Lead
StayWell Health Management
11.2015 - 11.2020
Operations Support Analyst
StayWell Health Management
07.2013 - 10.2015
Client Service Manager
StayWell Health Management
06.2008 - 06.2013
Bachelor of Science Degree - Business Administration and Sociology
University of Wisconsin