Karen Kittel
Brainerd,MN
Summary
Revenue cycle professional with extensive experience in optimizing billing processes and enhancing financial performance. Recognized for fostering collaboration and delivering consistent results. Proficient in managing complex tasks and adapting to evolving needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Revenue Cycle Supervisor I
UC San Diego Health
01.2022 - Current
- Company Overview: Formerly Alvarado Hospital, Revenue Cycle Manager. Purchased by UC San Diego Health in December 2023.
- Analyzed financial data for trends and opportunities, providing valuable insights for management decision making.
- Improved overall cash flow by identifying underperforming areas within the billing process, addressing issues proactively.
- Hired, managed, developed and trained staff of 10, established and monitored goals, conducted performance reviews and negotiated salaries for staff.
- Maintained strict adherence to regulatory guidelines through diligent monitoring of policy changes impacting the revenue cycle.
- Managed accounts receivable aging, ensuring timely follow-up on outstanding balances and prompt resolution of discrepancies.
- Conducted regular staff meetings to review performance metrics, address challenges, and foster an environment of continuous improvement within the team.
RCM Lead - Billing & Collections
ADAPTHEALTH
10.2020 - 01.2022
- Company Overview: Durable Medical Equipment Company
- Collaborated with A/R manager through teamwork, to resolve concerns that may lead to inaccurate or untimely completion of reimbursement processing, raising client confidence and retention rate
- Performed all billing and collections of Medicare, Medicaid, and private insurance promptly ensuring deadlines are met. Managed approximately 30 incoming calls, emails and faxes per day.
Guest Service Manager
CashWise
04.2020 - 10.2020
- Accomplished the selecting, training, assigning, scheduling, and evaluating staff performance
- Updated records using impeccable written communication, sustaining a proper daily/weekly bookkeeping
- Motivated 30+ front-end staff through influencing skills, assisting the SGSM to attain organizational performance goals
Medical Billing Manager
Surraj Medical Associates
06.2019 - 12.2019
- Established controls and billing review mechanisms, utilizing proper processes prioritization, achieving adherence to all systems and procedures
- Developed policies and procedures for the medical billing department and enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Served as an expert resource on complex patient account issues or high-dollar claims over $25K requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
Billing Manager
Sonoran Hematology & Oncology
02.2017 - 05.2019
- Implemented improvement procedures successfully decreasing complaints on billing issues, leveraging knowledge on claims, payment posting, and compliance requirements
- Resolved various billing complaints timely using strong problem-solving skills and a customer-centric approach, achieving cooperation from all parties involved
- Managed a team of 5 dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
Biller-Collector
Med-One Healthcare
08.2009 - 01.2017
- Optimized revenue collection to meet organizational goals through timely re-submission of claims, appeals, and reviews as necessary
- Facilitated the accurate preparation and mailing of invoices to subcontracted vendors, boosting efficiency in operations
- Planned and executed all assigned duties with professionalism, promoting teamwork and a conducive work environment
Education
Bachelor of Science - Health Care Administration
Capella University
Minneapolis, MN06.2025
Skills
- Knowledge of HCPCS, ICD-10 and Medical Terms
- HIPAA Regulations Adherence
- Analytical Problem-Solving
- Collaborative Teamwork
- Effective Leadership
- Experience with EPIC, Brightree Systems
- Dispute Resolution
- Collections Management Skills
- HIPAA Compliance Knowledge
- Healthcare Standards Compliance
Certification
- Certified Revenue Cycle Representative, HFMA - March 2025
Timeline
Revenue Cycle Supervisor I
UC San Diego Health
01.2022 - Current
RCM Lead - Billing & Collections
ADAPTHEALTH
10.2020 - 01.2022
Guest Service Manager
CashWise
04.2020 - 10.2020
Medical Billing Manager
Surraj Medical Associates
06.2019 - 12.2019
Billing Manager
Sonoran Hematology & Oncology
02.2017 - 05.2019
Biller-Collector
Med-One Healthcare
08.2009 - 01.2017
Bachelor of Science - Health Care Administration
Capella University
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