Karen Neuman

Created training and reference documents

Gathered all required documents and information and submitted work orders to update the system

Worked with account coordinators to identify and correct any coding errors

• Traveled to India to train benefit analysts for a vendor.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Facilitated bi-weekly calls with the vendors management
• Supported benefit analysts after training concluded
• Assigned work and monitored production

• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Created and administered audit process for benefit setup analysts.
• Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
• Recommended training, process improvements, and documentation which addressed audit findings

• Researched and interpreted the benefit and eligibility provisions of contracts or new products to determine proper benefit coding.
• Determined system requirements to ensure accurate claims processing.
• Mentored staff on complex benefit interpretation and trained new analysts.