Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kari Rieger

Saint Paul

Summary

Auto body estimator with extensive experience in customer service and industry knowledge. Proven ability to maintain high customer satisfaction through effective communication and attention to detail. Committed to fostering positive relationships and contributing to team success. Seeking opportunities for professional growth within a reputable organization.

Overview

4
4
years of professional experience

Work History

Auto Parts Counterperson

Ace Auto Parts
Saint Paul
09.2023 - Current
  • Assisted customers in locating quality used vehicle parts to meet specific needs.
  • Collaborated with CCC1 and PartsTrader to source insurance-quality parts for body shops.
  • Utilized Powerlink for nationwide searches of parts that satisfied customer requirements.
  • Quoted parts and sourced vendors through hotlines for effective purchasing inquiries.
  • Processed returns, exchanges, and refunds per established company policies.
  • Achieved established goals by adhering strictly to company initiatives.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Responded promptly to customer inquiries regarding product features, pricing, and availability.
  • Developed relationships with local mechanics and repair shops through regular visits.
  • Resolved customer complaints efficiently in a professional manner.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.

Automotive Service Writer

Raymond Auto Body
Saint Paul
12.2020 - 08.2023
  • Wrote walk in estimates as needed, ensuring accuracy and honesty.
  • Communicated the estimate to the customer, addressing their concerns and answering any questions they may have.
  • When a vehicle was dropped of, walked around the vehicle with the customer to go over the repairs we were doing, address and circle all prior damage, and answer any question the customer may have.
  • Submitted estimate and photos to the insurance company for initial approval before starting any repairs.
  • Ordered all parts thru parts trader or collision link. Ordered Tesla parts directly thru Tesla.
  • Gave the file to the blueprinter after we received initial approval, who would then assign to a techinician for teardown and blueprint.
  • After a complete blueprint, sent the supplement and photos to the insurance company, waiting for approval to proceed.
  • Arranged all sublet needs for each vehicle.
  • Kept customer informed throughout the entire repair process.
  • Secured payment from the insurance company for every job.
  • Upon completion of repairs, walked around vehicle with the owner to ensure 100% satisfaction from every customer.
  • Wrote total loss evaluations as needed for all vehicles that were deemed non repairable.
  • Ran payroll on a weekly basis for all technicians assigned to the jobs I handled.

Auto Body Estimator

LaMettry's Collision
01 2007 - 07.2020
  • Conducted thorough repair plans to identify all necessary repairs and accurate estimate costs.
  • Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding vehicle expectations and timelines.
  • Worked with many DRP companies including State Farm, Farmers, USAA, and American Family, knowing the importance of DRP compliance.
  • Worked with non-DRP insurance companies which included matching estimates into CCC1, getting approval before starting repairs, and securing payment before releasing the vehicle.
  • Kept customers updated throughout the entire repair process, communicating with them thru their choice of preference via email, text mesaging, or phone calls.
  • Kept detailed notes of all communication made with each customer and insurance companies.
  • Took I-Car classes to maintain up-to-date knowledge of industry trends and advancements, ensuring accuracy in repair techniques and cost estimation.
  • Developed and maintained strong relationships with insurance adjusters to facilitate smooth claim processing for customers.
  • Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Performed complete blueprints on vehicles after the technician tore the vehicle down, to ensure accuracy for the insurance company and less supplements.
  • Took photos of everything needed to ensure the insurance company could clearly see the work being done through the photos taken.
  • Provided full walk around of the vehicle after drop off to note, circle, photo, and address all prior damage which is not related to the claim or repairs being done at that time.
  • Provided upsell quotes for customers on prior damage, offering incentives to get the work done at the same time as the repairs.
  • Worked with multiple management programs and estimating systems including CCC1, Audatex, Mitchell, and Performance Gateway.
  • Navigated and utilized All Data to gather accurate OEM and mechanical repair information for the repair process.
  • Used parts ordering software such as Partstrader, Collision Link, and OPSTrax to order the part which was best for both the cost and the turnaround time.
  • Received invoices from vendors, making sure the price was correct and the correct mark-up was applied.
  • Arranged sublet repairs, and added the the repairs to the estimate to reflect the work done with the correct markup.
  • Finalized the final repairs making sure prices, parts, and markups reflected correctly on all final bills sent to the insurance company.
  • Inspected completed repairs for accuracy, quality and safety.
  • Made sure every customer left with a smile.

Education

Elementary Education

University of Minnesota - Duluth
Duluth, MN
08-2005

High School Diploma -

Hill Murray High School
Maplewood, MN
05.2003

Skills

  • Organizational skills
  • Time management
  • Verbal and written communication
  • Telephone etiquette
  • File management
  • Attention to detail
  • Professionalism
  • Billing and invoicing
  • Documentation management
  • Claims processing
  • Parts ordering and sourcing
  • Estimate preparation
  • Estimating software

Timeline

Auto Parts Counterperson

Ace Auto Parts
09.2023 - Current

Automotive Service Writer

Raymond Auto Body
12.2020 - 08.2023

Auto Body Estimator

LaMettry's Collision
01 2007 - 07.2020

Elementary Education

University of Minnesota - Duluth

High School Diploma -

Hill Murray High School

Similar Profiles

CREATE PROFILE
Kari Rieger