Karida B Johnson
Bloomington
Summary
Knowledgeable Leave Specialist skilled in managing leave programs, including FMLA and disability leaves. Expert in employment laws related to absences, with a focus on compliance and effective communication between HR and employees. Improved leave process efficiency, contributing to increased employee satisfaction.
Overview
8
8
years of professional experience
Work History
Human Resources Leave Specialist
Travelers
St Paul
03.2025 - Current
- Knowledge and experience in Workday coding for all leave plans.
- Managing and entering coding for all Intermittent or consecutive cases associated with FMLA, STD/ LTD, Maternity/Paid Parental, Military, Personal, State Leaves, Workers Compensation, and PTO.
- Managing intermittent FMLA and State Plans.
- Manage Absence soft error reports, coding of merit and promotional increases, inputting state Paid family leave pay offsets in Workday and Absence soft.
- Managing daily Absence soft reports for claim decisions.
- Managing customer service inquiries in Dovetail from our employee service unit.
- Managing PTO accruals and PTO Cash outs while on Leave of absence.
- Re-issuing payroll checks associated with Leave of Absence.
- Payroll processing and reissuance of payroll due to LOA.
- Use of Met link for disability claim information for employees.
- Managing excel spreadsheets for data keeping.
- Facilitated 9-month terminations for long-term disability to ensure compliance.
- Accessing external platforms for various Paid family leave plans.
HR ADA and Leave of Absence Coordinator
Anthem
Remote
01.2022 - 03.2025
- Managed ADA claims through Service Now.
- Managing FMLA continuous or internment claims.
- Managing Maternity plans also including Parental Leaves, Personal Leaves and USERRA leaves in addition to Short Term Disability.
- Managing State plans for all 51 states and the processing and compliance of these state and federal plans.
- Proficient in the use of ALICS and QCERA leave systems in addition to the WORKDAY payroll system.
- Proficient in EXCEL skills.
- Processing the payment of claims for company plans and State plans.
- I also create clinical reviews for Nurse referrals.
- I also process LTD transitions.
HR Leave of Absence Specialist
Koch
Golden Valley
08.2021 - 01.2022
- I was in the Human Resources Department, and I managed all 50 states in Leave of Absence including FMLA, Short Term Disability, Long Term Disability, Personal leaves, Maternity leaves, ADA Leaves, Paid Family Leaves, in addition to Workers Compensation.
- Processed STD payments via UKG Pro.
- Managed PTO via workforce management.
- Submitted LTD claims to a third party vendor.
- Spoke with employees and their Doctors and Nurses regarding diagnosis and treatment plans.
- Kept track of FMLA exhaustion.
- Created eligibility letters and FMLA expiration letters or their elected benefits ending letters.
- Created leaves of absence via the KNET operating system.
- Coordinated with Operation Managers for initial claims.
- Created S.O.P’s for processes.
Disability Case Manager/ADA
Reed Group
Minnetonka
01.2021 - 08.2021
- Set up and Manage Daily Disability leaves.
- Familiar with medical terminology and what the definitions of a serious health condition or disability are.
- Managing critical tasks for multiple clients.
- Creating Excel sheet experience.
- Form review knowledge of Certification Health Care Provider and Attending Physician Statement in addition to Accommodation forms also release of information or any medical form or documents.
- Use of MDG guidelines and use of critical thinking.
- Following HIPAA and federal guidelines for FMLA and ADA.
- Making phone calls to employees to address their questions and confirm information regarding their leave of absence.
- Communicating with Clients regarding their employees and their return to work process.
FMLA Case Manager
Reed Group
Minnetonka
08.2019 - 01.2021
- Manage Daily and set up FMLA leaves.
- I have trained multiple employees on the client processes and some basic FMLA processes.
- Familiar with medical terminology and what the definition of serious health condition or disability is.
- Understanding of what a critical task is versus non-critical and the order in which to address them.
- Creating Excel sheet experience.
- Form review knowledge of Certification Health Care Provider and Attending Physician Statement also release of information.
Customer Service Rep
Reed Group
Minnetonka
01.2021 - 08.2020
- Answered 50-60 Inbound calls a day addressing case issues and setting up leaves of absences for multiple clients.
Customer Service Rep
Sedgwick
Woodbury
04.2018 - 01.2019
- Answered 20-30 phone calls daily, processed STD/LTD and FMLA claims for 3M employees.
- Coordinated the setup of maternity and parental leave benefits for employees, ensuring compliance with company policies.
- Send Certified and overnight mail.
- Established and revised initial information packets for employees, facilitating smooth claim initiation.
Education
Health Administration -
Gateway Technical College
Racine, WISkills
- Leave Management
- FMLA regulations
- Leave of Absence
- Benefits
- Human Resources
- Health Care Operations
- Medical Terminology
- Workday
- Medical Coding
- Customer Service
Timeline
Human Resources Leave Specialist
Travelers
03.2025 - Current
HR ADA and Leave of Absence Coordinator
Anthem
01.2022 - 03.2025
HR Leave of Absence Specialist
Koch
08.2021 - 01.2022
Disability Case Manager/ADA
Reed Group
01.2021 - 08.2021
Customer Service Rep
Reed Group
01.2021 - 08.2020
FMLA Case Manager
Reed Group
08.2019 - 01.2021
Customer Service Rep
Sedgwick
04.2018 - 01.2019
Health Administration -
Gateway Technical College