Karie Kerfeld
Princeton
Summary
Experienced Store Manager with a proven track record in retail management, excelling in customer service and team leadership. Enhanced customer satisfaction through targeted staff training and innovative merchandising strategies, resulting in improved sales performance. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
31
31
years of professional experience
Work History
Store Manager
Marv's True Value
05.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversee loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Store Manager
Coborn's
08.1994 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Princeton High School
Princeton, MN06-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Recruitment and hiring
- Goals and performance
- Team motivation
- Staff supervision
- Product merchandising
- Loss prevention
- Sales analysis
- Pricing strategies
- Verbal and written communication
- Operations oversight
Timeline
Store Manager
Marv's True Value
05.2020 - Current
Assistant Store Manager
Coborn's
08.1994 - 05.2020
High School Diploma -
Princeton High School
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