Karim Tolbert

- > Coordinated vehicle damage claims through final resolution by managing communication between guests, internal staff, and repair partners to ensure timely repairs, accurate documentation, and efficient claim resolution.

-> Coordinated with our repair shop, insurance processes, and internal operations to minimize downtime

-> Enhanced customer satisfaction with prompt and accurate claims processing.

-> Resolved time-sensitive issues while maintaining professionalism and customer relationships

-> Helped scale our 160+ rental fleet operation during a period of rapid company growth, adapting to evolving systems and processes in a fast paced startup style environment.

-> Maintained consistent customer communication throughout the rental process, managing scheduling updates, issue resolution, and last minute operational changes to ensure smooth execution

-> Collaborated with team members through ongoing operational meetings and process development initiatives to improve workflow efficiency, communication, and overall customer experience.

-> Assisted in building and refining operational procedures from the ground up by identifying challenges, testing solutions, and adapting processes as the business rapidly expanded.

-> Responded quickly to changing schedules, vehicle availability issues, and customer concerns by coordinating with internal staff to maintain operational flow and service standards.

-> Developed sales and customer relationship experience in a high-volume dealership environment at one of Minnesota’s top automotive retailers.

-> Built and maintained customer relationships through consultative sales and personalized service in a fast paced dealership environment.

-> Guided customers through the full vehicle purchasing process while balancing communication, negotiations, financing coordination, and customer satisfaction.

-> Developed strong interpersonal and problem solving skills by working directly with customers to identify needs, address concerns, and deliver solutions.