Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Lee

Forest Lake

Summary

Dynamic customer service professional with a proven track record at SCA, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in data entry and critical thinking, I excel in high-pressure environments, ensuring satisfaction and fostering trust. Committed to delivering exceptional service and support in every interaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

SCA
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Nursing Assistant

Fairview Health Services
01.2024 - 12.2024
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Cashier

Walmart
04.2023 - 01.2024
  • Received customers at the entrance and efficiently catered to their needs.
  • Provided guidance to customers for tailored solutions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Front Desk Receptionist

Entira Family Clinics
05.2022 - 01.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Confirmed appointments and meetings promptly.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Caretaker

Cornerstone Caregivers
02.2022 - 05.2022
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and upheld cleanliness, sanitation, and organization in assigned service zones.

Education

Bachelors - Business Management

University of Minnesota St.Paul
Saint Paul, MN

High School Diploma -

Forest Lake Area High School
Forest Lake, MN
06.2023

Skills

  • Customer service
  • Communications
  • Critical thinking
  • Data entry
  • Catheter care
  • Healthcare ethics
  • Computer literate
  • Business Technology
  • Cash Handler

Languages

Hmong
Professional Working
Thai
Professional Working

Timeline

Customer Service Representative

SCA
01.2024 - Current

Nursing Assistant

Fairview Health Services
01.2024 - 12.2024

Cashier

Walmart
04.2023 - 01.2024

Front Desk Receptionist

Entira Family Clinics
05.2022 - 01.2023

Caretaker

Cornerstone Caregivers
02.2022 - 05.2022

Bachelors - Business Management

University of Minnesota St.Paul

High School Diploma -

Forest Lake Area High School
Karina Lee