Karley Lancaster
Kerkhoven
Summary
Caring and compassionate professional dedicated to engaging residents and promoting positive experiences. Eager to build a high-quality program filled with interesting and fun activities. Highly organized and goal-oriented team player with a diplomatic nature and energetic approach.
Overview
4
4
years of professional experience
2013
2013
years of post-secondary education
Work History
Activities Assistant
Cura
Willmar
06.2024 - Current
- Assisted in planning and organizing recreational activities for residents.
- Coordinated transportation arrangements for residents to community events.
- Developed engaging programs tailored to residents' interests and needs.
Patient Access Representative
Centra Care
Willmar
03.2021 - 06.2024
- Managed incoming faxes related to patient registration processes.
- Scanned documents into electronic medical records system.
- Resolved discrepancies between hospital systems and third party payers.
- Answered phones promptly in a professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Greeted patients and visitors in a courteous and professional manner.
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Education
Sauk Centre Highschool
Sauk Centre, MNSkills
- Activity planning
- Program development
- Event coordination
- Transportation logistics
- Patient registration
- Medical coding
- Insurance verification
- Electronic health records
- Appointment scheduling
- Customer service
- Data entry
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Phone and email etiquette
- Customer follow-up
- Payment processing
- EMR
- Medical billing
- Medical terminology
- Appointment reminders
Timeline
Activities Assistant
Cura
06.2024 - Current
Patient Access Representative
Centra Care
03.2021 - 06.2024
Sauk Centre Highschool