Kashia Yang
Minneapolis
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Greeter
Clear Lakes Dental
Brooklyn Park
11.2024 - 06.2026
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Checking in/out patients, verifying patient information, verifying insurances, collecting co-pays,answering phones, scheduling patients, and referral tracking.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
Customer Service Associate
Goodwill
Maple Grove
09.2023 - 04.2024
- Provided information to customers about available products and services.
- .Provided information about products and services available to customers
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Addressed inquiries and resolved customer issues to enhance customer satisfaction and loyalty.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Trained new hires on products, services, and best practices to ensure consistent service quality.
- Collaborated with sales team to monitor inventory levels and quickly resolve item issues for seamless customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers.
Merchandiser
Sam's Club
Maple Grove
12.2022 - 05.2023
- Monitored store shelves to ensure product availability, restocked and rotated merchandise to maintain optimal inventory levels.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays per company standards to enhance product visibility and assisted customers in locating desired items.
- Collected and communicated customer feedback on product selection, display, and pricing to inform merchandising strategies.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Maintained cleanliness and organization of work areas to ensure a safe and efficient environment.
- Maintained a clean and organized work environment at all times.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06-2022
Skills
- Patient check-in
- Appointment scheduling
- Customer inquiry response
- Customer relationship management
- Crowd management
- Cash transaction processing
- Attention to detail
- Employee training
Languages
Hmong
Limited
Accomplishments
- Accredited Nursing Assistance
- Aiding the elderly with their daily tasks to support them in living comfortably. Assist with bathing, changing,
feeding, and tending to their needs.
This Articulated College Credit program has given me a real life on the job experience in the nursing field.
Timeline
Greeter
Clear Lakes Dental
11.2024 - 06.2026
Customer Service Associate
Goodwill
09.2023 - 04.2024
Merchandiser
Sam's Club
12.2022 - 05.2023
High School Diploma -
Coon Rapids High School