Kashyap Patel
North Branch
Summary
Dynamic leader with a proven track record at AmericInn North Branch, enhancing hotel occupancy and guest satisfaction through innovative marketing and exceptional service standards. Expert in revenue generation, strategic planning, and staff training. Skilled in operations management and guest relations, achieving significant improvements in hotel performance and customer service excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel General Manager
AmericInn North Branch
08.2023 - Current
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Implemented successful strategies to increase customer satisfaction.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Gujarat Technological University
Gujarat, India06-2012
Electrical Engineering Technology - Control
Mohawk College
Hamilton,ON,Canada06-2015
Skills
- Brand Management & Guest Relations
- Revenue Generation & Strategic Planning
- Operations & Hospitality Management
- Staff Supervision & Training
- Regulatory Compliance & Safety Procedures
- Guest Satisfaction & Service Excellence
- Communication & Telephone Etiquette
- Vendor Interaction & Relationship Management
- Property Management Systems (PMS) Expertise
Accomplishments
Achieved Best Customer Service Awards for 2023 and 2024, recognizing outstanding service quality and consistently exceeding guest expectations.
Certification
Certified Synaxis Property Hub Manager
Certified Pool Operator
Timeline
Hotel General Manager
AmericInn North Branch
08.2023 - Current
Certified Synaxis Property Hub Manager
Certified Pool Operator
Bachelor of Engineering - Electronics And Communications Engineering
Gujarat Technological University
Electrical Engineering Technology - Control
Mohawk College
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