Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Communication Skills
Generic
Kate Johnson

Kate Johnson

Woodbury

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Overview

17
17
years of professional experience
1
1
Certification

Work History

911 Communications Supervisor

Allina Health EMS
05.2025 - Current
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Creates and manages staff work schedules.
  • Provides feedback and ongoing development of employees.
  • Analyzes performance metrics to identify trends and resolve issues.
  • Manages employee training accountability and certification requirements.
  • Department operations.
  • Defines individual and team goals.
  • Monitors staff and department performance and productivity levels and proposes ways to improve effectiveness and efficiency of processes and procedures.
  • Analyzes and identifies problem areas and adjusts processes and staffing priorities.
  • Participates in incident command structure during major events.
  • Investigates, documents, reports and resolves concerns, complaints and incidents.
  • Community public safety.


Business Consultant

Level Up LLC.
08.2017 - 05.2025
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Developed complete business plans and operational strategies for new and existing business.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Restructured procedures through coordination with compliance director to create and execute projects.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Medical Daycare Provider /Small Business Owner

Katie's Care Bears
08.2017 - 05.2025
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Provided emotional support and guidance to children during difficult times.
  • Monitored children's activities to verify safety and wellbeing.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Property Specialist / Area Manager / Bookkeeper

Johnson Properties
05.2014 - 01.2021
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Collected and maintained careful records of rental payments and payment dates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Promptly responded to tenant complaints and concerns for over 27 properties.
  • Meet with realtors to look over potential properties.

Operations Manager

Mayo Clinic Emergency Department
06.2015 - 08.2017
  • Provide staff with organizational, receptionist, and clerical support to outpatient care units and health care team
  • Communicate effectively via variety of modalities with patients, visitors, and facility staff and play integral role in communication across continuum of care
  • Provided leadership for continual management and employee training initiatives.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Area / Office Manager

Rochester Asphalt and Concrete
03.2009 - 07.2016
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for 56 employees.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Created organized filing system to manage the company documents.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate in Science : Human Service Specialist -

Rochester Community And Technical College
05.2012

Business Management Certificate - Business Administration And Management

Rochester Community And Technical College
05-2008

Emergency Medical Technician / First Responder - Emergency Care

Rochester Community And Technical College
05-2002

Diploma - EMERGENCY MEDICAL DISPATCH

International Academy of Medical Dispatch
Saint Paul, MN
05-2025

Certificate - Universal Telecommunication Essentials Course

College of Emergency Dispatch
Saint Paul, MN
05-2025

Graduate Certificate - Emergency Management And Incident Comand

National Disaster And Emergency Managment University
Saint Paul, MN
05-2025

Skills

  • Proficient with Microsoft Office and Excel
  • Emergency management
  • Critical Decision-making
  • Call center operations
  • Confidentiality understanding
  • Critical thinker
  • Computer-based dispatch systems
  • Reliability
  • Cross-departmental teamwork
  • Conflict resolution
  • Emergency medical dispatch (EMD)
  • Decision-making
  • Multitasking Abilities
  • Problem-solving
  • Professional demeanor
  • Emergency medical dispatch

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • CAP - Certified Administrative Professional
  • Certified National Incident Manager, Allina Health EMS
  • Certified Dispatch Directed CPR, Allina Health EMS

Timeline

911 Communications Supervisor

Allina Health EMS
05.2025 - Current

Business Consultant

Level Up LLC.
08.2017 - 05.2025

Medical Daycare Provider /Small Business Owner

Katie's Care Bears
08.2017 - 05.2025

Operations Manager

Mayo Clinic Emergency Department
06.2015 - 08.2017

Property Specialist / Area Manager / Bookkeeper

Johnson Properties
05.2014 - 01.2021

Area / Office Manager

Rochester Asphalt and Concrete
03.2009 - 07.2016

Business Management Certificate - Business Administration And Management

Rochester Community And Technical College

Emergency Medical Technician / First Responder - Emergency Care

Rochester Community And Technical College

Associate in Science : Human Service Specialist -

Rochester Community And Technical College

Diploma - EMERGENCY MEDICAL DISPATCH

International Academy of Medical Dispatch

Certificate - Universal Telecommunication Essentials Course

College of Emergency Dispatch

Graduate Certificate - Emergency Management And Incident Comand

National Disaster And Emergency Managment University

References

  • Tina Lewis, Mayo Clinic Assistant Supervisor, 12 Years, 507-696-5493, Lewis.Kristina@mayo.edu
  • Tyler Lewis, Mayo Clinic Engineering Specialist, 12 Years, 507-422-6812, Lewis.Tyler@mayo.edu

Communication Skills

Results driven administrative professional with a passion for attention to detail. Ability to provide administrative support for complex and time sensitive projects as well as routine duties. Excellent interpersonal skills furthered by business, human services, human resources, medical background and activities that facilitate effective collaborative efforts and team environments. Able to use discretion and sound judgment in every task, respecting highly confidential materials and products.

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Kate Johnson