Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Kate Lunseth

Minneapolis

Summary

Dynamic Shift Leader with proven success at Hawaii Poke Bowl, excelling in client service and policy enforcement. Expert in POS system operation, I trained teams to enhance productivity and fostered strong customer relationships, driving repeat business through exceptional service. Recognized for creative problem-solving and motivational leadership in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Shift Leader/Assistant Manager

Hawaii Poke Bowl
08.2024 - Current
  • Enforced company policies and regulations with employees.
  • Prepared shift reports on new staff for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Generated repeat business and created relationships with regulars through exceptional customer service.
  • Monitored cash intake, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Crew Member Trainer

Wonders Ice Cream
04.2023 - 06.2024
  • Operated POS System.
  • Stocked shelves to organized items.
  • Provided excellent customer service by greeting customers and generating a welcoming environment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Office Administrative Assistant

Lunseth Lawn Care
06.2022 - 08.2022
  • Provided clerical support to company employees by emailing customers, supporting staff, and filing documents.
  • Responded to inquiries from customers seeking information.
  • Updated spreadsheets and databases to organize sales data.
  • Managed email correspondence and handled daily customer interactions.

Education

High School Diploma -

Edina High School
Edina, MN

Skills

  • Quality inspections

  • Creative problem solving

  • Client service

  • Strategic thinking

  • Policy enforcement

  • POS system operation

  • Motivational leadership

  • Team motivation

  • Role modeling

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I have a passion for videography and editing
  • Backpacking and Hiking
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Shift Leader/Assistant Manager

Hawaii Poke Bowl
08.2024 - Current

Crew Member Trainer

Wonders Ice Cream
04.2023 - 06.2024

Office Administrative Assistant

Lunseth Lawn Care
06.2022 - 08.2022

High School Diploma -

Edina High School

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Kate Lunseth