Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Kate M. Bontrager

Minneapolis

Summary

Dynamic and detail-oriented professional with a strong background in customer service at Caribou Coffee. Proven ability to build relationships and enhance guest experiences through effective communication and empathy. Skilled in problem-solving and maintaining high standards, ensuring satisfaction in fast-paced environments. Committed to delivering exceptional service and fostering positive interactions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hostess

Wasabi
Ames
09.2025 - Current
  • Welcomed and seated guests comfortably as a hostess.
  • Bussed tables promptly as guests finished meals.
  • Collaborated efficiently with coworkers to pack takeout orders.

Barista/Cashier

Caribou Coffee
Plymouth
10.2021 - Current
  • Proficiently serve as a barista, drive-thru greeter, drive-thru order taker, and stocker in a fast-paced environment.
  • Collaborate effectively with team members to ensure the smooth flow of operations.

Parks Attendant

City of Minnetonka
Minnetonka
06.2023 - 08.2023
  • Maintained cleanliness of paths and picnic areas to enhance visitor experience.
  • Removed trash regularly to uphold park standards.
  • Coordinated scheduled picnics, ensuring all arrangements met expectations.
  • Cleaned and restocked bathrooms with necessary toiletries for public convenience.

Babysitting

Self-employeed
Plymouth
06.2018 - 06.2023
  • Cared for neighbors' children, ages 3 and 7, during summer months from 2018 to 2023.
  • Ensured completion of chores and facilitated engaging play activities.
  • Prepared meals while maintaining cleanliness and safety standards.
  • Established trusting relationships with parents and children through consistent communication.
  • Read books and assisted with schoolwork to support educational development.
  • Monitored bedtime routines to ensure proper rest and wellness.

Cashier/Stocker/Customer Service/Shopper

Lunds & Byerlys
Minnesota
09.2019 - 10.2021
  • Deliver exceptional customer service as online shopper, manage stock shelf organization, execute cashier responsibilities, and support grocery bagging and returns

Education

College Diploma - Kinesiology: pre health track to OT

Iowa State University
Ames, IA
09.2025

High School Diploma -

Armstrong High School
Minnesota
06.2023

Skills

  • Customer service
  • Child care
  • Effective communication
  • Detail-oriented
  • Relationship building
  • Interpersonal skills
  • Empathy and compassion
  • Problem-solving and goal setting
  • Professionalism
  • Decision-making

Certification

  • Bilingual Seal
  • Driver's License

Languages

Spanish
Professional
English
Full Professional

Accomplishments

  • Deans List
  • Honors

References

References available upon request.

Timeline

Hostess

Wasabi
09.2025 - Current

Parks Attendant

City of Minnetonka
06.2023 - 08.2023

Barista/Cashier

Caribou Coffee
10.2021 - Current

Cashier/Stocker/Customer Service/Shopper

Lunds & Byerlys
09.2019 - 10.2021

Babysitting

Self-employeed
06.2018 - 06.2023

College Diploma - Kinesiology: pre health track to OT

Iowa State University

High School Diploma -

Armstrong High School

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Kate M. Bontrager