Kate M. Bontrager
Minneapolis
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Caribou Coffee. Proven ability to build relationships and enhance guest experiences through effective communication and empathy. Skilled in problem-solving and maintaining high standards, ensuring satisfaction in fast-paced environments. Committed to delivering exceptional service and fostering positive interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess
Wasabi
Ames
09.2025 - Current
- Welcomed and seated guests comfortably as a hostess.
- Bussed tables promptly as guests finished meals.
- Collaborated efficiently with coworkers to pack takeout orders.
Barista/Cashier
Caribou Coffee
Plymouth
10.2021 - Current
- Proficiently serve as a barista, drive-thru greeter, drive-thru order taker, and stocker in a fast-paced environment.
- Collaborate effectively with team members to ensure the smooth flow of operations.
Parks Attendant
City of Minnetonka
Minnetonka
06.2023 - 08.2023
- Maintained cleanliness of paths and picnic areas to enhance visitor experience.
- Removed trash regularly to uphold park standards.
- Coordinated scheduled picnics, ensuring all arrangements met expectations.
- Cleaned and restocked bathrooms with necessary toiletries for public convenience.
Babysitting
Self-employeed
Plymouth
06.2018 - 06.2023
- Cared for neighbors' children, ages 3 and 7, during summer months from 2018 to 2023.
- Ensured completion of chores and facilitated engaging play activities.
- Prepared meals while maintaining cleanliness and safety standards.
- Established trusting relationships with parents and children through consistent communication.
- Read books and assisted with schoolwork to support educational development.
- Monitored bedtime routines to ensure proper rest and wellness.
Cashier/Stocker/Customer Service/Shopper
Lunds & Byerlys
Minnesota
09.2019 - 10.2021
- Deliver exceptional customer service as online shopper, manage stock shelf organization, execute cashier responsibilities, and support grocery bagging and returns
Education
College Diploma - Kinesiology: pre health track to OT
Iowa State University
Ames, IA09.2025
High School Diploma -
Armstrong High School
Minnesota06.2023
Skills
- Customer service
- Child care
- Effective communication
- Detail-oriented
- Relationship building
- Interpersonal skills
- Empathy and compassion
- Problem-solving and goal setting
- Professionalism
- Decision-making
Certification
- Bilingual Seal
- Driver's License
Languages
Spanish
Professional
English
Full Professional
Accomplishments
- Deans List
- Honors
References
References available upon request.
Timeline
Hostess
Wasabi
09.2025 - Current
Parks Attendant
City of Minnetonka
06.2023 - 08.2023
Barista/Cashier
Caribou Coffee
10.2021 - Current
Cashier/Stocker/Customer Service/Shopper
Lunds & Byerlys
09.2019 - 10.2021
Babysitting
Self-employeed
06.2018 - 06.2023
College Diploma - Kinesiology: pre health track to OT
Iowa State University
High School Diploma -
Armstrong High School