Katelyn Huber
Shafer
Summary
Throughout my career, I have developed effective communication skills that enable me to engage with customers proactively through various channels, including phone, email, and chat. My practical approach allows me to address inquires efficiently while building trust and loyalty among clients and my employee. I take pride in ensuring satisfaction by providing timely resolutions that align with organizational objectives as well as listening attentively and analyzing requirements.
Overview
14
14
years of professional experience
Work History
Senior Evaluation Specialist
Premier Disability Services, LLC
Minneapolis, MN
10.2012 - 12.2025
- Holds exceptional customer service skills when completing a high level of inbound/outbound calls.
- Perform client intake by pre-screening to see if they potentially qualify for Social Security Disability benefits
- Listed as a Top Producer in the department.
- Research information on related programs to assist clients who do not qualify for Social Security Disability.
- Maintains professionalism when speaking with distressed clients.
- Enter in client information including personal information, work history, current medications, disability and record medications.
Training Supervisor
Performtel Call Services
Anoka, MN
01.2012 - 10.2012
- Problem solved daily to quickly and efficiently satisfy customers.
- Focus was on technical, product, email and chat support.
- Provided service and support to markets that are wanting to expand, while handling 70-80 inbound and outbound calls per day.
- Multitasking in a fast pace environment ensuring customer satisfaction by providing timely resolutions that align with organizational objectives
Education
High School Diploma -
Unity High School
Balsam Lake, Wisconsin01-2008
Skills
- Extraordinary multi-tasker
- 15 years of customer service experience
- Professional and personable
- Profound experience with inbound and outbound calls
- Monitoring and evaluation
- Adaptive learning
- Outcome assessment
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Effective communication
- Relationship building
- Self motivation
- Task prioritization
- Conflict resolution
- Professional demeanor
Timeline
Senior Evaluation Specialist
Premier Disability Services, LLC
10.2012 - 12.2025
Training Supervisor
Performtel Call Services
01.2012 - 10.2012
High School Diploma -
Unity High School