Katelyn Johnson
St. Michael
Summary
Dedicated professional with over 8 years of experience supporting community-focused programs and initiatives. Expertise in training, mentoring, and coordinating teams, with a proven track record of fostering engagement and driving positive outcomes. Proficient in planning, implementing, and evaluating structured programs while collaborating with diverse clientele and organizing impactful community and charitable events. Committed to promoting inclusive and supportive environments that enhance employee engagement and organizational effectiveness.
Overview
16
16
years of professional experience
Work History
Lead Activity-Based Therapy Trainer
NextStep Kansas City
06.2017 - 08.2025
- Delivered individualized therapy sessions including Neuromuscular Electrical Stimulation, ARC-EX Onward systems, and Gait Training to enhance neuroplasticity and functional recovery from paralysis.
- Supported onboarding and training of new staff, guiding them through organizational policies, therapy procedures, and equipment protocols to ensure confidence and compliance in their new role.
- Collaborated with staff and leadership to ensure consistent adherence to policies and procedures, fostering a cohesive team environment and shared accountability.
- Streamlined internal reporting and program workflows by identifying inefficiencies and using data-driven solutions, enhancing client outcomes.
Kids Play Supervisor
St. Michael-Albertville School District
08.2014 - 09.2016
- Directed paraprofessionals and aides to ensure smooth daily program operations.
- Planned and supervised structured and creative activities for school-aged children.
- Maintained a safe, engaging, and inclusive environment for all participants.
Customer Service Specialist
Health Billing Systems
05.2009 - 10.2014
- Delivered high-quality HR support to patients, resolving inquiries with professionalism and empathy.
- Managed filing, data entry, and editing of short billing appeals.
- Assisted in implementing Anesthesiologist credentialing program and Insurance Coding.
Education
B.A. - Psychology, Family Studies
University of Wisconsin, Eau Claire
Eau Claire, WI05-2014
Skills
- New Hire Training and Development
- Solutions Oriented Mindset
- Employee and Client Engagement
- Quality Focused
- Adaptable in a Fast Pace Environment
- Event Planning and Promotion
- Active Listening
- Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
Timeline
Lead Activity-Based Therapy Trainer
NextStep Kansas City
06.2017 - 08.2025
Kids Play Supervisor
St. Michael-Albertville School District
08.2014 - 09.2016
Customer Service Specialist
Health Billing Systems
05.2009 - 10.2014
B.A. - Psychology, Family Studies
University of Wisconsin, Eau Claire