Katelyn Maldonado
Coon Rapids,MN
Summary
Highly reliable and hardworking professional with a strong attention to detail. Leveraging a solid foundation in credit administration, proven track record of supporting financial operations and effectively managing credit portfolios while maintaining strong customer relationships. Over 15 years of experience as an effective customer service representative in wholesale, restaurant, and hardware settings, bringing a highly organized and efficient approach to work, requiring minimal supervision.
Overview
18
18
years of professional experience
Work History
Credit Administrator
United Hardware Distributing
11.2022 - Current
- Responsible for the application of all incoming payments in a timely and accurate manner.
- Review and approve credit holds for drop ship orders.
- Manage internal accounts to ensure accounts remain current.
- Serve as a backup to cover other responsibilities of the department and to assist the Credit and Collections Supervisor.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Perform weekly analysis of the receivable portfolio to determine the adequacy of the allowance for doubtful accounts.
- Establish and maintain standards for extending credit.
- Make collection calls, writing collection and demand letters, setting up payment plans and establishing credit limits.
- Evaluate new account applications. Analyze business and personal financial statements, credit reports etc. to determine credit worthiness and establish a credit limit.
- Ensure that United is a secured creditor. Responsible for reviewing filings for accuracy and timeliness of continuations. When United is in first position, ensure we are paid first. Negotiate and sign off on subordination agreements.
- Manage all accounts involving collections, bankruptcies, bad debt write-offs, and legal activity.
- Provide management with reports upon request that detail delinquent accounts, credit holds, and potential.
- Supported customers with invoices, statements and other basic questions.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Processed recurring automated payments and credit card payments.
- Maintained strong relationships with clients, promptly addressing concerns and providing financial guidance.
Assistant General Manager
Frankie's Chicago Style Pizza
04.2016 - 11.2022
- Marketing and social media
- Inventory control and product ordering
- Event food coordinator/catering specialist
- On board new staff members
- Run weekly payroll for about 30 employees
- General store maintenance
- Menu updates
- Day to day operations
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed team schedule with eye for coverage needs and individual strengths.
Customer Service Manager
Frankie’s Chicago Style Pizza
09.2014 - 04.2016
- Company Overview: Maple Grove, Minnesota
- Providing a high level of quality customer care, ensure all staff work together to present a seamless delivery of service
- Hire, train, schedule and supervise up to 15 employees responsible for counter, telephone and online requests of product and payment transactions
- Educate employees on product features, prices, various aspects of products, alcohol compliance and company internal policies
- Carry out performance reviews and disciplinary proceedings
- Conduct regular training meetings with employees and formally recognize workers who have done a particularly good job dealing with customers
- Resolve customer complaints
- Maple Grove, Minnesota
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Production Supervisor
LaPoint Enterprise
09.2007 - 09.2014
- Company Overview: Elk River, Minnesota
- Supervised and trained art framers in the methods of presenting artwork in a commercial production framing business
- Performed production and design consultations
- Implemented new designs and became solely responsible for custom orders
- Elk River, Minnesota
- Managed team of 8 production associates, overseeing productive production processes and meeting all deadlines.
Customer Service Representative
Frankie's Chicago Style Pizza
04.2007 - 09.2014
- Responded promptly to customer contacts while providing exceptional customer service
- Answered questions and provided product, processing and pricing guidance
- Consulted with customers to evaluate needs and determine best options
- Acknowledged for timely and accurate completion of customer requests
- Provided customers alternative choices when uncertainty presented
- Represented employer in community events
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Osseo Senior High
Osseo, Mn06-2006
Skills
- Professional
- Courteous
- Trustworthy
- Conscientious
- Problem Solving
- Resourceful
- Proficient
- Microsoft office
- Cash flow management
- Credit analysis
- Portfolio management
- Debt collection
- Customer engagement
Accomplishments
- Lowered past due debt by completing collection calls and emails with accuracy and efficiency.
- Used Microsoft Excel to track past due balances to keep accounts current.
- Effectively managed multiple accounts and setting up payment plans.
Languages
English
Timeline
Credit Administrator
United Hardware Distributing
11.2022 - Current
Assistant General Manager
Frankie's Chicago Style Pizza
04.2016 - 11.2022
Customer Service Manager
Frankie’s Chicago Style Pizza
09.2014 - 04.2016
Production Supervisor
LaPoint Enterprise
09.2007 - 09.2014
Customer Service Representative
Frankie's Chicago Style Pizza
04.2007 - 09.2014
High School Diploma -
Osseo Senior High