Katelyn Meleen
Zimmerman
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
7
7
years of professional experience
Work History
Shift Lead
Caribou Coffee
01.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
SHIFT LEAD MANAGER
Caribou Coffee
07.2021 - 05.2023
- Monitored daily operations ensuring all tasks are completed in an efficient manner within specified deadlines
- Provided team leadership, direction and guidance to ensure quality standards were met
- Trained new hires in the use of equipment and safety protocols, as well as company policies and procedures
- Resolved customer complaints promptly in a professional manner while maintaining high levels of service excellence
- Maintained accurate records of inventory levels, identifying discrepancies between actual stock levels and system records
- Identified training needs for staff members and provided coaching sessions when necessary
- Communicated with other shift managers to facilitate continuum of customer service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Listened to guests to understand needs and help each person select optimal products and services
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
BAKERY TEAM MEMBER
Target
12.2018 - 06.2019
- Demonstrated ability to effectively communicate with customers and colleagues
- Adapted quickly to changes in production levels due to fluctuations in customer demand
- Excelled at preparing ingredients for baking items as well as decorating finished products
- Performed daily opening and closing duties such as cleaning counters, setting up displays and restocking inventory
- Provided excellent customer service by addressing inquiries promptly and professionally
- Maintained a clean, organized work space while adhering to safety regulations
- Trained new staff on proper use of kitchen tools and equipment as well as food safety protocols
CASHIER
Target
05.2018 - 12.2018
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided customers with product information and responded to inquiries courteously and promptly
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Built and maintained positive working relationships with co-workers
- Helped restock shelves when necessary to maintain an organized display area
- Kept up-to-date on new products, services, promotions, and pricing structures
- Assisted with training and mentoring new team members
- Backed up retail department by stocking shelves, retrieving products and helping customers
Education
Bachelor of Arts (B.A.) - History, Spanish, LAAS
University of Minnesota Morris
Morris, MN05.2023
High School Diploma - undefined
Rogers Senior High School
Rogers06.2017
Skills
- Guest service
- Team motivation
- Workplace safety
- Operations monitoring
- Coaching and mentoring
- Scheduling expertise
Timeline
Shift Lead
Caribou Coffee
01.2024 - Current
SHIFT LEAD MANAGER
Caribou Coffee
07.2021 - 05.2023
BAKERY TEAM MEMBER
Target
12.2018 - 06.2019
CASHIER
Target
05.2018 - 12.2018
Bachelor of Arts (B.A.) - History, Spanish, LAAS
University of Minnesota Morris
High School Diploma - undefined
Rogers Senior High School
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