Katelynne Fliehr
Rochester
Summary
Nursing student with prior patient care experience and a strong background in high-responsibility, service-driven roles. Known for reliability, professionalism, and calm performance under pressure. Committed to patient safety, teamwork, and compassionate care in fast-paced clinical environments.
Overview
6
6
years of professional experience
Work History
Operations & Client Services Specialist
Star Transportation LLC
03.2021 - Current
- Provided safe, discreet, and professional transportation for high-profile and executive clients
- Maintained strict confidentiality and professionalism in sensitive situations
- Assisted with dispatch, scheduling, and daily operations to ensure seamless service delivery
- Participated in hiring, onboarding, and training of new drivers
- Trained team members on safety protocols, customer service standards, and company policies
- Supported HR-related tasks including interview coordination and performance monitoring
- Contributed to process improvements that increased efficiency and reduced operational issues
- Recognized for reliability, adaptability, and willingness to support multiple departments
Host
Blackwoods Bar and Grill
09.2021 - 05.2022
- Managed high guest volume in a fast-paced environment while maintaining a calm, welcoming demeanor
- Communicated effectively with guests, servers, and kitchen staff to ensure smooth operations
- Handled high-pressure situations, large parties, and unexpected changes with professionalism
- Trained new hosts on service standards and operational procedures
- Maintained cleanliness and organization of front-of-house areas
Sales Associate
Buckle
10.2019 - 03.2021
- Delivered personalized customer service to build rapport and repeat business
- Assisted with inventory management and visual merchandising
- Trained new employees on company policies and customer engagement
- Supported store operations during high-traffic periods
Education
Associate Degree in Nursing - Nursing
Rochester Community And Technical College
Rochester, Minnesota, MN05-2027
High School Diploma -
Pine Island High School
Pine Island, MN05.2020
Skills
- Patient Care & Safety
- Patient & Client Communication
- Activities of Daily Living & Mobility Assistance
- Infection Control
- Confidentiality & HIPAA Compliance
- Safety Awareness & Protocol Compliance
- Team Collaboration
- Time Management & Multitasking
- Communication & Documentation
- Conflict Resolution & De-escalation
- Organizational & Administrative Support
Clinical Experience
Nursing Assistant Theory and Clinical | Rochester Community and Technical College (RCTC) Rochester, MN | 2025
- Completed classroom instruction in nursing assistant fundamentals, patient safety, and infection control
- Participated in supervised clinical experience in a long-term care setting
- Assisted residents with activities of daily living, including hygiene, toileting, feeding, and mobility
- Practiced safe transfers, positioning, and fall-prevention techniques
- Observed and communicated resident needs to nursing staff
- Maintained resident dignity, privacy, and professionalism at all time
Patient Care Assistant | Bostrom Terrace Apartments - Accessible, Affordable Housing with Services, Rochester, MN | 2020
- Assisted patients with ADLs and mobility
- Supported nursing staff in daily patient care
- Maintained infection control and safety standards
- Communicated patient needs to the nursing team
Languages
English
Native or Bilingual
Accomplishments
- PAX Defensive Driving
- PAX Advanced Customer Service
- PAX Advanced Personal Presentation
- PAX Customer Service
- PAX Professional Communication
Timeline
Host
Blackwoods Bar and Grill
09.2021 - 05.2022
Operations & Client Services Specialist
Star Transportation LLC
03.2021 - Current
Sales Associate
Buckle
10.2019 - 03.2021
High School Diploma -
Pine Island High School
Associate Degree in Nursing - Nursing
Rochester Community And Technical College