Katelynne Kerber
Cottage Grove
Summary
Adept at fostering customer loyalty and streamlining operations, I excelled at Premier Eye Care by enhancing team collaboration and optimizing scheduling processes. My proficiency in data entry and commitment to exceptional service significantly contributed to operational efficiency and customer satisfaction, embodying a blend of attention to detail and problem-solving skills.
Diligent worker with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Premier Eye Care
03.2023 - Current
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Optician
Premier Eye Care
03.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Radiology Scheduler
HealthPartners
10.2022 - 03.2023
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
Customer Service Manager
Cub
05.2015 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Hastings High School
Hastings, MN06-2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Data entry
- Team collaboration
- Scheduling
- Front office management
Timeline
Front Desk Receptionist
Premier Eye Care
03.2023 - Current
Optician
Premier Eye Care
03.2023 - Current
Radiology Scheduler
HealthPartners
10.2022 - 03.2023
Customer Service Manager
Cub
05.2015 - 01.2019
High School Diploma -
Hastings High School
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