Katherine Jensen
Moorhead
Summary
Dynamic Service and Engagement Team Leader at Target, adept at fostering teamwork and enhancing productivity through effective coaching and performance improvement strategies. Successfully increased customer satisfaction ratings by implementing efficient processes and promoting a collaborative culture. Skilled in documentation and reporting, with a strong focus on goal setting and staff training.
Marketing professional ready to excel in dynamic environment. Skilled in administrative support, project coordination, and social media management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication, organization, and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Service and Engagement Team Leader
Target
11.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Marketing Administrative Assistant
Rainbow Restoration
04.2024 - 08.2024
- Conducted market research to identify target audiences and develop tailored marketing strategies.
- Collaborated on cross-functional projects with public relations, design, and product teams for cohesive brand messaging.
- Contributed ideas during brainstorming sessions that led to innovative marketing strategies positively impacting overall business growth.
- Optimized paid advertising campaigns by monitoring performance metrics and adjusting targeting parameters accordingly.
- Expanded social media presence through regular posting schedules and audience engagement initiatives.
- Maintained up-to-date knowledge of industry trends by attending relevant workshops or conferences, leading to the adoption of best practices within the team.
- Enhanced brand awareness by implementing strategic marketing campaigns and social media management.
Nanny
Stephanie and Jason Iannazzo
08.2021 - 08.2023
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Administered basic first-aid and medication in emergency situations.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
Golf Clubhouse Attendant
Tipsinah Mounds Golf Course
05.2021 - 08.2021
- Supported marketing efforts by distributing promotional materials throughout the community, driving awareness of the club''s offerings.
- Aided in creating memorable experiences by suggesting appropriate activities or amenities based on interests expressed.
- Facilitated communication between staff members, ensuring smooth operations during busy periods and special events.
- Provided administrative support to clubhouse management, streamlining daily tasks for improved efficiency.
- Maintained a clean and welcoming environment for all clubhouse visitors, promoting a positive atmosphere.
- Assisted with event planning and execution, ensuring successful outcomes and member satisfaction.
- Managed inventory of supplies, proactively replenishing items as needed to maintain seamless operations.
- Provided clear directions around the property when asked by guests or members.
- Greeted customers and offered them assistance.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Managed check-in and check-out process of items.
Cook
ABC Brewing
05.2020 - 09.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Resort Cabin Housekeeping
AG Cleaning
05.2019 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Applied Science - Digital Marketing
Minnesota State Community And Technical College
Fergus Falls, MN05-2023
High School Diploma -
Ashby High School
Ashby, MN05-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Performance improvement
- Goal setting
- Coaching
- Cash handling
- Flexible schedule
Accomplishments
Supervised a team of 60+ in my role as a Service and Engagement Team Leader at Target.
Promoted at Target in August 2024 from team member to team leader.
Obtained the Google Analytics 4 Certification in April 2023, issued by Google Academy.
Obtained the Google Ads Search Certification in December 2022, issued by Google Academy.
Obtained the Mimic Email Marketing Simulation Certification in December 2022, issued by Stukent.
Obtained the Mimic Pro Classic Certification in April 2022, issued by Stukent.
Obtained the Mimic Social Certification in April 2022, issued by Stukent.
Made the Dean's List Fall Semester 2021 at Minnesota State Community and Technical College.
Timeline
Marketing Administrative Assistant
Rainbow Restoration
04.2024 - 08.2024
Nanny
Stephanie and Jason Iannazzo
08.2021 - 08.2023
Golf Clubhouse Attendant
Tipsinah Mounds Golf Course
05.2021 - 08.2021
Service and Engagement Team Leader
Target
11.2020 - Current
Cook
ABC Brewing
05.2020 - 09.2020
Resort Cabin Housekeeping
AG Cleaning
05.2019 - 09.2019
Associate of Applied Science - Digital Marketing
Minnesota State Community And Technical College
High School Diploma -
Ashby High School