Katherine Penzenik
Duluth,MN
Summary
Offering strong organizational and customer service skills while multitasking in fast-paced environments. Ability to prioritize workload with attention to detail and accuracy. Demonstrates proficiency in Adobe Illustrator, knowledge of paper types and ability to learn new skills quickly.
Overview
4
4
years of professional experience
Work History
Barista
Mount Royal Market
Duluth, MN
06.2022 - Current
- Works independently to prepare high-quality hot and cold coffee beverages using espresso machines and manual brewing methods in a high volume shop.
- Handles cash and credit transactions precisely while consistently providing excellent customer service.
- Ability to multitask the cash register, making drinks, cleaning, stocking and prioritizing the needs of the shop.
- Accurately manages opening and closing shift duties independently.
- Creates new seasonal recipes and menu items while collaborating with team members to improve customer experience and train new hires.
Cashier
Mount Royal Market
Duluth, MN
05.2024 - Current
- Maintained accurate and timely register transactions using cash, check and credit, ensuring proper change management.
- Assisted customers with inquiries, finding items, and providing exceptional service and support.
- Answered phone and assisted with online orders.
- Resolved customer returns and complaints promptly, enhancing overall satisfaction while prioritizing and anticipating needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - BFA, Studio Art
University of Minnesota
Duluth, MN05-2029
Associate of Arts -
Lake Superior College
Duluth, MN05-2025
Skills
- Typography
- Adobe Illustrator
- Adobe Cloud
- Knowledge of paper types
- Quality control inspection
- Proofreading accuracy
- Strong attention to detail
- Teamwork and collaboration
- Ability to multitask and prioritize needs
- Time management
- Capacity to learn new skills quickly
Timeline
Cashier
Mount Royal Market
05.2024 - Current
Barista
Mount Royal Market
06.2022 - Current
Bachelor of Arts - BFA, Studio Art
University of Minnesota
Associate of Arts -
Lake Superior College