Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Willert

Hector

Summary

Trustworthy, dependable, responsible office manager/secretary with 5 years of experience providing ongoing support to a notable shop within the automotive repair industry. Dedicated with a keen ability to maximize both time management and business efficiencies. Well-organized with great attention to detail and record keeping all while providing excellent customer service with a smile.

Overview

9
9
years of professional experience

Work History

Secretary/Office Manager

J&L Repair, LLC
09.2018 - Current

Perform office duties such as invoicing, handling accounts payable, accounts receivable, and reconciling bank statements. Submit payroll as needed and keep accurate records of all files. Log information for DOT inspections, gift certificates, warranty work, keep track of returns and follow up as needed, perform bank deposits. Manage social media platforms. Light cleaning such as shelves, bathrooms, office, and floors. Make sure when things are reconciled and paid that they are coded to the correct code. Perform monthly billing. Answer phones, schedule appointments, create estimates, order parts, and take payments from customers while providing exceptional customer service.

Bartender

The Buffalo Range
06.2023 - Current

Serve mixed drinks, sodas, beers, and food to patrons. Sell pull tabs and e-tabs and reconcile payments to ensure accuracy at the end of the shift. Clean tables, floors, bathrooms, and other areas of the bar. Use a POS system to create customer's bills/checks. Collect money for drinks/off sale served. Balance cash receipts and the registers at end of shift. I am also a keyholder and open and close the bar.

Insurance Agent

Aflac
06.2018 - 10.2018

Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. Seek out new clients and develop clientele by cold calling and networking to find new customers and generate lists of prospective clients. Develop marketing strategies to compete with other individuals or companies who sell insurance.

Waitress

OK Cafe
08.2016 - 05.2018

Take orders from patrons for food or beverages.

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Clean tables or counters after patrons have finished dining. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, and cleaning bathrooms.

Quality Assurance Technician

Triple J Family Farms
05.2015 - 06.2016

Watch the beef processing process from start to finish and ensure all are following the USDA guidelines. Perform meat sampling and put into bags to send to laboratory. Ensures that correct product name and expiry date is labeled on the finished product.

Monitors stages of processing from raw materials to finished products, and compiles and evaluates record to determine and maintain quality and reliability of products:

Based on any discrepancy in the test results, apply quality control procedures like GMP or watch tightly on production process. Ensures General Maintenance Practices by checking whether employees follow proper sanitation procedures such as keeping work area clean, using clean gloves, wearing clean aprons, hardhats, and hair nets, steel-toe boots that can be cleaned and sanitized. Ensures that meat product is kept at proper temperature during production and during storage to preserve quality. Completes documentation provided by HACCP Program on daily basis.


Education

Associate of Applied Science - Marketing & Sales Management

Ridgewater College
Hutchinson, MN
05.2019

GED -

Olivia ABE
Olivia, MN
06.2014

Skills

  • Basic Accounting
  • Office Administration
  • Customer Service
  • Appointment Scheduling
  • Expense Tracking
  • Quickbooks
  • Accounts Receivable and Payable
  • Schedule Management
  • Digital and Physlical File Management
  • Organization
  • Food Preparation
  • Beverage Preparation
  • Menu Memorization
  • Customer service expertise

Timeline

Bartender

The Buffalo Range
06.2023 - Current

Secretary/Office Manager

J&L Repair, LLC
09.2018 - Current

Insurance Agent

Aflac
06.2018 - 10.2018

Waitress

OK Cafe
08.2016 - 05.2018

Quality Assurance Technician

Triple J Family Farms
05.2015 - 06.2016

Associate of Applied Science - Marketing & Sales Management

Ridgewater College

GED -

Olivia ABE
Katherine Willert