Kathleen Buck
Spring Lake Park
Summary
Responsible Program/Medical Support Assistant prepared to take next step with new team. Strong organizational skills and strong attention to detail. Excellent communication skills. Strong ability to prioritize workload. Strong team player.
Overview
31
31
years of professional experience
Work History
Program Support Assistant
Department of Veterans Affairs
Minneapolis
03.2015 - 09.2025
- Recovered costs for medical care provided to veterans through efficient claims management.
- Maximized reimbursement by conducting follow-up with insurance companies on outstanding claims.
- Posted payments to patient claims, ensuring accuracy and completeness of auto-posted transactions.
- Verified patient insurance information and entered into system.
Medical Data Clerk
Department of Veterans Affairs
Minneapolis
12.2008 - 03.2015
- Conducted research and analysis for admissions, transfers, and discharges in hospital system, correcting errors as necessary.
- Collected data and compiled statistical reports for executive team and various departments within medical center.
- Provided coverage for the Business Office Secretary and Administrative Assistant as needed.
Medical Support Assistant
Department of Veterans Affairs
Minneapolis
11.1994 - 12.2008
- Provided clerical support to clinical staff in medical, surgical, psychiatric, extended care, and intensive care units.
- Greeted and interacted with all levels of individuals, including, but not limited to, physicians, nursing staff, therapists, patients, family members, and visitors. Communication, at times, was difficult and required excellent listening and interpersonal skills.
- Assisted veterans with scheduling medical appointments and follow-up care upon discharge.
- Managed patient records using electronic health record systems.
- Ensured compliance with privacy regulations in handling sensitive information.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
Education
Some College (No Degree) - Occupational Therapy
St. Catherine University
Saint Paul, MNSome College (No Degree) - Courses Geared Toward Healthcare Fields
Normandale Community College
Minneapolis, MNSome College (No Degree) - General Studies
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Excellent customer service skills
- Scheduling appointments
- Insurance verification
- Clerical tasks
- Electronic health records
- Workflow Management
References
References available upon request.
Timeline
Program Support Assistant
Department of Veterans Affairs
03.2015 - 09.2025
Medical Data Clerk
Department of Veterans Affairs
12.2008 - 03.2015
Medical Support Assistant
Department of Veterans Affairs
11.1994 - 12.2008
Some College (No Degree) - Occupational Therapy
St. Catherine University
Some College (No Degree) - Courses Geared Toward Healthcare Fields
Normandale Community College
Some College (No Degree) - General Studies
Anoka-Ramsey Community College
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