Kathryn Allen
Plymouth
Summary
Experienced healthcare professional known for exceptional customer service and attention to detail. Successfully coordinated surgical schedules and optimized patient appointments, contributing to enhanced operational outcomes.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Complex Scheduler
Fairview Health Services
Edina
11.2022 - Current
- Coordinated scheduling for patient appointments across multiple departments.
- Managed scheduling conflicts and adjusted timetables to enhance patient flow.
- Developed and maintained scheduling procedures, ensuring on-time project completion.
- Coordinated with departments to secure necessary resources for project execution.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Utilized electronic health record systems to track and update appointment details.
- Performed data entry into computer systems for tracking purposes.
Personal Care Assistant
Divine PCA Services
Minneapolis
10.2022 - Current
- Assisted clients with daily living activities and personal hygiene, promoting independence and dignity.
- Supported clients in mobility and physical exercises to improve health.
- Provided companionship and emotional support, improving clients' emotional health and overall quality of life.
- Documented client care activities accurately, ensuring compliance with regulations and enhancing care continuity.
- Maintained clean and safe environments in client homes and facilities.
Surgery Coordinator
Park Nicollet Clinic- Neurosurgery
Saint Louis Park
05.2019 - 07.2022
- Coordinated surgical schedules, optimizing timing for neurosurgery procedures and patient appointments.
- Managed schedules for multiple surgeons within the same facility.
- Managed pre-operative and post-operative communications and documentation, ensuring clarity and compliance for patients.
- Collaborated with surgeons, nurses, and administrative staff to ensure smooth operations.
- Facilitated insurance verification and authorization, streamlining processes for surgery patients.
- Assisted in training new staff on surgical coordination protocols and tools.
Customer Service Representative
Park Nicollet Clinic
Wayzata
08.2012 - 05.2019
- Resolved customer complaints through effective communication and problem-solving.
- Delivered exceptional customer service, contributing to high levels of patient satisfaction.
- Facilitated appointment scheduling and addressed inquiries to enhance patient experience.
- Provided detailed information about clinic services and procedures to patients.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Trained new staff on customer service protocols and clinic policies.
Debt Account Manager
Security Auto Loans Inc.
New Hope
05.2007 - 08.2012
- Reviewed customer accounts to identify delinquent payments and created strategies for effective debt collection.
- Developed payment plans tailored to individual client circumstances.
- Managed customer accounts, resolving debt-related inquiries to enhance customer satisfaction.
- Conducted regular follow-ups with clients to ensure compliance and understanding.
- Collaborated with internal teams to streamline debt recovery processes.
- Ensured compliance with relevant laws, regulations and internal policies governing debt collection activities.
Customer Service Representative
Centerpoint Energy Inc
Minneapolis
02.2002 - 03.2007
- Handled high-volume inbound calls to effectively assist customers with inquiries.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction
- Provided product information and troubleshooting support to customers.
- Maintained knowledge of current promotions and company offerings for accuracy.
- Updated customer accounts and contact information in call management databases to ensure accuracy.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Education
High School Diploma -
Lancaster High School
Lancaster, OH06-1994
Skills
- Appointment scheduling
- Process optimization
- Time management
- Effective multitasking
- Attention to detail
- Conflict resolution
- Team collaboration
- Customer service
- Strong work ethic
Certification
Healthcare Administrative Receptionist Certificate- Hennepin Technical Community College-2007
Timeline
Complex Scheduler
Fairview Health Services
11.2022 - Current
Personal Care Assistant
Divine PCA Services
10.2022 - Current
Surgery Coordinator
Park Nicollet Clinic- Neurosurgery
05.2019 - 07.2022
Customer Service Representative
Park Nicollet Clinic
08.2012 - 05.2019
Debt Account Manager
Security Auto Loans Inc.
05.2007 - 08.2012
Customer Service Representative
Centerpoint Energy Inc
02.2002 - 03.2007
High School Diploma -
Lancaster High School