Summary
Overview
Work History
Skills
Timeline
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Kathryn Clancy-Lincicum

Kathryn Clancy-Lincicum

Moorhead

Summary

Training supervisor specializing in employee training, performance evaluation, and regulatory compliance. Demonstrated success in improving operational readiness and customer satisfaction through strategic training initiatives.

Overview

4
4
years of professional experience

Work History

Cross Trained Training Supervisor

Unifi Aviation LLC
Fargo
10.2022 - Current
  • Supervised training sessions for new hires in aviation operations, enhancing their readiness for operational roles.
  • Coordinated training and onboarding schedules to ensure efficient use of resources and timely integration of new hires.
  • Evaluated trainee performance and delivered constructive feedback for improvement.
  • Facilitated workshops on customer service and operational standards to enhance skills.
  • Collaborated with management to identify and address training needs and gaps.
  • Maintained training records, ensuring compliance with regulatory standards and supporting organizational accountability.

Cross Trained Lead

United Ground Express
Fargo
12.2023 - 11.2024
  • Resolved customer issues promptly, promoting high levels of satisfaction.
  • Identified and addressed customer needs swiftly and effectively.
  • Delivered exceptional service to customers during face-to-face interactions and phone calls.
  • Assisted customers with inquiries and requests, boosting overall satisfaction.
  • Organized and prioritized tasks to consistently meet service objectives.
  • Executed daily responsibilities, ensuring accuracy and efficiency in operations.
  • Introduced innovative ideas that improved team performance and outcomes.

Skills

  • Training development
  • Training coordination
  • Performance evaluation
  • Regulatory compliance
  • Customer relationship management

Timeline

Cross Trained Lead

United Ground Express
12.2023 - 11.2024

Cross Trained Training Supervisor

Unifi Aviation LLC
10.2022 - Current

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Kathryn Clancy-Lincicum